Guys I'm not happy atall,
Two weeks ago I ordered a custom made height chart for our kids room to replace a section of the wall where the wife has been documenting the heights of our three kids,
She found this website that does a solid Ash wooden ruler with customisable text engraved in it, cost me €80/£70.48 delivered,
I've had it in my website bookmarks list since last October, but due to the price tag; I've only gotten around to purchasing recently as the kids bedroom was almost completely renovated; I thought well now is the time to do it,
So I ordered it two weeks ago, and well it arrived today and I'm almost ready to put it in the car and drive all the 186 miles one way journey over to launch it through his 😬window.
I've sent an very educational email across to the company this evening and I'm awaiting response aswell as seeking instruction,
Here is the images from the listing
Heres the full detailed description; no mention of holes anywhere:
And well here is the item received with four 6mm holes depreciating the natural finish of the item.
Why has someone drilled four 6mm holes down the centre of an oversized replica of an wooden Ash Ruler,
when its supposed to be a custom item meaning they do what "YOU" want;
Theres no mention of any holes in the listing, theres no sign of any holes in the pictures on the listing,
So why would I need to specify "no holes" in making my order? When theres no sight nor sound of them in the entire website.
Ive asked "Should I be like the edge from U2 in the Song "Numb" and speculate all the potential do's & don'ts with my order?"
I've sent them an email; expressing my sincere disappointment at receiving an item which wasn't as expected despite everything on the website seeming very transparent; given the images of what to expect and the option of customisation; what could have gone wrong; the images don't show any 6mm holes.
I then went on explain that the height chart weighing 1.7kg was indeed a "non weight baring item" meaning it wont be supporting any weight;
I then pointed out the two foot wide & five foot tall steel radiator which is to the left of the height chart recieved; that radiator is 178kg with water inside; ironically it's also fixed to the wall using four 6mm screws, difference it really needs them;
Why does a solid ash height chart weighing 7kg and not expected to support any further weight atall; require four M6 screws to be fitted in the centre which completely depreciates the flow of the natural finish.
I had planned on fitting to the wall using some unibond No More Nails,
Had there been any indications of holes being drilled on the custom item; I would have specified not to do this,
I was expecting to receive exactly as saw in the images, I'm not currently in a position to purchase again specifying "no holes" until next payday, and by doing so; I would then be reciveing exactly what is shown in the website images an ash height chart with no holes.
Sorry for the rant but I've been looking forward to this item arriving; its intention was to document history for our kids and would remain on there wall at the back of there bedroom door for centuries to come,
A natural piece of Ash which has taken time to grow itself followed by time to craft in to something which is then used to document the growth of our children which we can all reflect on in time to encourage strength in moving forward.
Yet the whole natural finish has been depreciated by four holes which are not required atall and not what I paid €80/£70.48 to receive.