My local Ford dealership has admittedly been polite pretty much all of the time but general level of service was disappointing.
They’ve had the car in a few times for various jobs, mainly positive end result apart from one or two visits which ended up with nothing being fixed or no specific diagnosis given.
However, quite a few times odd stuff happened,
When trying to book a car in for an additional oil service, I was told it’s not needed and despite explaining that I wanted to do it as an extra, I actually ended up having to go elsewhere which all things considered was absolutely ridiculous.
I wanted to buy a spare wheel to replace the kit, waited for a fair while before a call back to find that the set was significantly more expensive that what the former Ford parts website wanted for the alloy. Ford parts was about £50, dealer wanted £90 for the exact same part.
I then enquired about the cost of another oil/oil filter change, this was about a month and a half - still waiting on the promised call back!
You very often had to dig deep into a conversation to find out what the true issue was and what was done to resolve it and with all due respect to the people at service reception, you sometimes got the feeling they read off the job card without actually knowing what the hell it is they’ve just said.
Now I know Fords are popular and this dealer does have large catchment area but based on the level of service, I felt I was a customer that didn’t really matter as they’d have people go there anyway so very much a case of if I said “I will take my business elsewhere”, they’d simply shrug it off as “yep,ok”