Hi, well the current sync system in the UK is a partnership with Ford, Microsoft and Nuance Communications. Nuance Communications are the people responsible for the voice recognition, not Microsoft, and they also produce the excellent 'Dragon' voice recognition software, which has a very good reputation. I've never heard of the UK version of sync crashing at all and in the US the original issues that the Sync system had have just about all been ironed out. One of the problems with developing the new sync system was the many different languages and dialects within the European community, which is why it landed here later than in the states. I am sure that Ford are aware of the limitations it has at present, and, along with its partners, are probably working upon updates to put this all back again.