Jumped in the car this morning for my commute & no music, it appeared to be simply turned off but I couldn't turn on via the touch screen or by the main volume/on/off knob, message on touch screen in the entertainment section says "entertainment unavail", anyone else experienced this & can suggest a quick fix before i start pulling fuses out or contacting Ford? The phone connection, satnav, climate control etc all work as normal. Cheers 

Not on my edge but had similar on my 2017 kuga st line and I did a factory reset and after that no issues

18 hours ago, schnipps said:

Not on my edge but had similar on my 2017 kuga st line and I did a factory reset and after that no issues

I was going to do that but then the fault rectified itself next time I used the car, just another Ford gremlin to keep us entertained, cheers 

I have this problem on my 2017 ford edge can anyone help please

My Sync2 did this a couple years ago. The next day I used the car, it was working again. Never happened again since. Sorry not much help, but from what I researched at the time, if you just leave it, it should hopefully be working after a day. I tried turning the ignition off and on a few times at the time but that didn't work.

Yep, had the same on mine once, 

Switched car off locked it, waited 2 mins (dont know why 2 mins, just seemed a reasonable time), opened up, started up, and bingo working as normal. Never happened again since

Sync 3 on 2018 Edge Sport