Admiral

Kuga Bluetooth issue ?

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Is anyone else having problems with their bluetooth system on mk2 Kuga? Mines gone off for a day or 2 before then come back on? , I've done the obvious things like re-pairing my phone with the Sony unit & reset etc....,  I bought the car with an extended 2xyear warranty from The Carpeople in Manchester ( my 6th & last car from here!) But they're not that interested? got my money & theyve just passed the book  & told me to contact Evan's Halshaw & 3x calls later? Am still waiting for a reply when I can book it in??? 

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UPDATE:

My car went into Evan's Halshaw Ford in Ashton yesterday at 8am on request of the Carpeople for warranty work , Evan's Halshaw we're fantastic, I was totally kept upto date every bit of the way Inc a video of my vehicle check which sailed through & the bluetooth/ music streaming working again after diagnostic/ master reset , The only issue is the Carpeople as they wouldn't honour the warranty "which I paid extra for" and I had to pay Ford for the work £63 as a decision couldn't be made by them even though it'd been in all day ?, I'll be buying my & wife's car elsewhere from now on as 15 years /11x cars of being a loyal customer means nothing these days!

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Glad your sorted, but that's shocking customer service

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bad service common these days unfortunatel, i have been having some issues with streaming and usb connection to my iPhone trying to play music but no issues with calls, reset and seems to be ok for now. 

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Final update:

I was so annoyed with the way I've been treated over the phone by the Carpeople I went into the showroom today with my Ford invoice & asked for the customer services manager & explained how bad I'd been treated? & how unhappy I was , He remembered me as we bought 2x vehicles from them year & he apologised/ refunded my invoice from the Ford dealer , So thankfully CP do have some customer care still .

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21 minutes ago, Admiral said:

Final update:

I was so annoyed with the way I've been treated over the phone by the Carpeople I went into the showroom today with my Ford invoice & asked for the customer services manager & explained how bad I'd been treated? & how unhappy I was , He remembered me as we bought 2x vehicles from them year & he apologised/ refunded my invoice from the Ford dealer , So thankfully CP do have some customer care still .

Good for you standing your ground 

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