bluepeter Posted May 2, 2019 Share Posted May 2, 2019 Just a foot note on customer service from Ford Dealers. As I was having trouble downloading and installing the official map updates I contacted 3 Ford main dealers requesting help on the above matter , each and every one said the could not help as they didn't know anything about the updates being available, and if they helped I would be facing a bill for there help. £40,000 plus car and crap service. Quote Link to comment Share on other sites More sharing options...
DavesEdge Posted May 2, 2019 Share Posted May 2, 2019 Hi All Just as bad with some queries I sent and emailed them. No answer from letter sent, but, in email I enclosed my full chassis number, they could not answer questions about my car's build. I would have thought that as they built my car, giving it a chassis number in the first place, this would have been easy for them to sort out. I should have known better! Case now under investigation (I am not holding my breath too much though). At least with Sync 3 you (in theory) get free map updates, when it can be made to work/update correctly. Reading various posts this seems to be a bit hit and miss. With Sync 2, I have to purchase and install a new card. Happy motoring Dave Quote Link to comment Share on other sites More sharing options...
Comares2001 Posted May 4, 2019 Share Posted May 4, 2019 Latest update yesterday from Ford CRC re F8 map fiasco is that " they dont know when it will be made available for download but are escalating again to their technical team ?". So dont hold your breath. As I pointed out to them apart from the Sat Nav mapping issue the "intelligent speed limiter " as on my vehicle,Focus 4, is rendered not fit for purpose as it relies on GPS mapping to work properly. What are they going to do when this feature becomes mandatory ? Quote Link to comment Share on other sites More sharing options...
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