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Errors with updating to SYNC 3

daniel.smith
daniel.smith
in Ford Kuga Club

Featured Replies

Hello,

I've been trying to update to the latest SYNC version on my 2019 Kuga.

I have my USB files extracted directly from the ford.co.uk website and the USB format is exFAT. Here is my file setup:

spacer.png

 

After getting the installation success message (and the system definitely looks different - successful update). The system asks me to remove the USB and I do so. The next stage of the installation process is to upload the log xml file back to the ford system to be able to get access to future updates. However I cannot find this file, and instead get a interlog file in my USB:

spacer.png

Inside that folder there is a log file (not the xml one I need to upload) and it contains the following info: 

InterrogatorLog() +
CopyInterrogatorLog +
Interrogator log generation unsuccessful
CopyInterrogatorLog -
InterrogatorLog() -
getVINnumber thread already terminated

Does anyone have any ideas on how I will get the correct log file?

Any help you could give would be great!

 

Daniel
 

  • Quote


    • Author

    spacer.png

    Nothing is there except from the original files.

  • Quote

    If you go back to the Ford download site and scroll down to the troubleshooting section there's a link with instructions to download just the log file 

  • Quote
    • Like 1
    • Author

    Thanks, that solved the issue!

  • Quote

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