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kuga remote and lock issue

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hi guys im a new member be gentle please ha ha . im mick i own the car buyer uk derby and have been selling a lot of kugas which started well but im beginning to find lots of issues popping up to bite me in the ***** . i have a 2010 plated tdci ive just sold and the cars remotes will not lock the car . they are both working and have been tested and checked . it unlocks fine etc but wont lock . im told poss bcm issues etc my autosparky is scratching his head , the best remote key man i know has verified its not the keys . any help appreciated and discounts to any help that can pin point a issue cheers guys 

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