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Power hatch not functioning


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The power hatch on my 2017 Ford Cmax is malfunctioning.  The lock will release, but the power open and close will not work.  I have to manually open and close the hatch with resistance from the power hatch itself.  Anyone else have this problem and found a solution?

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It may have gone out of sync.

Fully open the hatch then press and hold the lower button until it starts to move

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