Well, tomorrow will be 7 weeks since my new to me, by one week, all singing and dancing 2020 Kuga ST-Line X PHEV went into my main dealer for a software update to stop the vehicle from driving if the engine had a major failure (in the trade we call it having a leg out of bed), the idea of the software was to stop the vehicle from continuing to drive on the battery, well to say it didn’t work is a slight understatement it’s rendered my motor undriveable and it doesn’t look like Ford have a clue on how to fix it, or is 7 weeks being a bit to optimistic.

I can honestly say my dealer has been golden and has owned the problem from day one and I do have a courtesy KUGA to smoke around in for the foreseeable, but I would really like to get my own motor back, so if there is a Ford software engineer on here that could possible enlighten me as to why it is taking so long to sort out the problem, please comment, don’t be shy.

Reject the car, they'll soon fix it