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Electric window problem

Jimmy32578854
Jimmy32578854
in Ford Tourneo  (E/Custom/Courier/Connect) Club

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2020 transit custom. When I try to lower the drivers window (press button all the way down), it only lowered by about 4cm. I put it all the way back up, and then it stopped working.

I disconnected the battery for an hour, then it stated working but same behavior as before (only went down about 4cm then I put it up again).

anyone know how to fix that? Thanks 

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