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Gearbox Failure At 24K?


spiby1985
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Hi I'm new on here, I own a 2011 Focus 1.6 zetec petrol. The cars just gon 4 months over warranty in December, and the gear box has just packed in on me. It's done just short of 24k, I bought it from Evans halshaw who have basically told me this is the reason we have a warranty period. I've had a little Google and found a lot of problems with the transmission. Do I have a leg to stand on trying to get them to pay for the repair? As this looks like a common fault with the

model. I seriously can't afford to buy a new gearbox so close after Christmas. Any advice you people have would be great.

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Write to ford, I have one go at 55K on an Escort many years ago, they just charged me 50% of the labour.

Just tell em you're driven Fords all your life... disapointed etc.

Good luck

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Evans halshaw says it all for me ford will tell you its between you and Evans halshaw they can call them for you but its not there issue Evans halshaw are notorious so don't expect to get anywhere with them this may help with ford http://m.wtae.com/news/investigation-finds-hundreds-of-complaints-about-ford-transmissions/24333878

The new ford gearboxes are rubbish

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Mine is too, I could only find 'known issues' on the semi auto, except the five speed is a bit low for motorways. Got me worried now. Ford's strong point always used to be the gearbox. however I have had 2 go on 2 different late escorts.

I have 39k on mine and all okay so far.

When I contacted Ford it took a few months for a reply/ result but I had a company van so that was okay. I'm talking 15 years ago though I'm afraid.

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I've got a van for work, but there's no personal use. It's trying to get the kids to school and my mrs to college now as she's studying at the minute. Just emailing Ford now as I'm getting no luck with Evans halshaw. This has just peed me off a bit as the car has done less than average mileage doesn't get ragged about. Just going to wait and see if I get any where with ford fingers crossed.

Sent from my iPhone using Ford OC

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On the second Escort, my steering went all notchy, exactly the same symptoms as the knuckle joint on the steering seizing up, sadly mine was gearbox, as this had over 70K I didn't bother Ford, I found a local gearbox specialist who rebuilt it for £300 with a 2 year warranty, it lasted another 3 years until the car dies from old age, rust and multiple MOT failures.

I had to truck car to them and leave for 5 days.

My breakdown cover covered the recovery, there are cheap offers if you shop about.

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Looks like I'm going to be getting it repaired myself. Ford opened up a case but I must get it to the dealer. So charge for flatbed to get it to them they're going to charge me a couple of hundred to strip it down then over £1200 to fit a new one then it's whether I can get ford to pay half the costs which the guy from the dealer said is highly unlikely so I think it's going to work out cheaper to just get the work done myself what a ball ache on a 3 year old car fuming!!

Sent from my iPhone using Ford OC

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It is convincing Evans halshaw, not Ford that will be the problem.

Regardless of warranty the gearbox has not lasted a reasonable time so was either not of satisfactory quality or was faulty at the point of sale.

You have 6 years protection under SOGA. Enforce your rights againt the garage as that is who you purchased it from.

I will say now however going on comments of past experiences with Evans Halshaw it will not be easy as they don't understand the meaning of customer service.

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Evans halshaw are just shocking I've had many dealings with them as have people I know I will not ever buy a car from them again however as said you're issue is with them if they play ball and magically agree to pay half then have it in writing be for proceeding I always use a warranty direct warranty now its saved me a fortune yes I pay £299 a year but it covers wear and tear mot failures as well as all parts of the car its saved me a fortune over 4 years .

If Evans halshaw don't agree call there head office pendragon is the corporate name i believe and try to get assistance from them failing all that threaten to take them to court

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We've sent an email to the CEO of Evans Halshaw explaining what has happened. He has since emailed Evans Halshaw in bury and they've now rang me saying they will look at the car free of charge and if it's found to be a manufacturing fault they will be getting in touch with ford to pay for repairs etc... I've just got to get the car to them which I've sorted for tomorrow £30 charge which I'll be billing them for. They won't start work on it until Monday/Tuesday so as soon as I know anything I'll keep you people posted.

Sent from my iPhone using Ford OC

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Great result or at least a great starting point of them actually looking at it without charge.

Fingers crossed for you.

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It's a really loud knocking noise like metal trying to bang through metal. The mechanic I got to come look at it said the dif had collapsed?? I don't know much about cars tbh. It will go into gear but it sort of jolts the car and like a whiplash motion to the driver when it starts moving... That's the best way I can describe it

Sent from my iPhone using Ford OC

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If the diffs collapsed then it will be a new or reconditioned box new clutch kit and oil as well it could be the bearing has collapsed causing internal damage .

Evans halshaw will strip it down at no cost the problem comes in convincing ford its a fault and not caused by the owner there's no guarantee ford will pay meaning you're choice is to pay for the refit of the old box or pay for a recon or 2nd hand box clutch kit etc and fitting .

If fixed I strongly recommend a warranty direct warranty to cover you in the future

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