I've just phoned my local dealer to book in my Edge with faulty heated seats. 1st available date is 1st March. I also made an enquiry to book in my wife's fiesta for a service and was told any day next week. 

It bugs me that you pay Audi and BMW money for a car and get the same poor Ford service.

It's not Ford, but the local dealer.

Dealers who represent other manufacturers do the same trick.

They don't want the warranty work.

Try a different dealer.

This dealer apparently if owned by Ford. Unfortunately for me all my local branches are Trust Ford. What's annoying the most is no doubt it will require parts and will need booking in again 

The big groups are still run the same though, they don't like warranty work as it pays less. I believe it's something like 50% labour rate.

Westover is the same down here (they do just about everything except Ford).

You could try calling every dealer near you, slowing going further away, someone will be able to see you within a week I bet.

It's usually the smaller or independent dealers, who won't turn any work away.