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Sync 1 USB music not working


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New member and new ford owner and I need some help. I recently bought a 2012 Ford Focus Titanium (from sandicliffe) and my iPhone wasn't working while connected via the USB slot (bluetooth is working fine, aux not tested yet) then the radio died (black screen) so I've just picked it up after having a "new FCDIM screen fitted and programmed in FDRS" and I was hoping the program was connected however the USB slot is still not working.

It shows the track name and the music is playing but the only sound is a very quiet static. I'm not sure to take it back or see if I can sort it out, hence why I'm seeing if anyone has any suggestions? 



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