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Sync not displaying received calls/texts from contacts


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Hi all,

I've recently purchased a 2012 Ford B-Max Titanium that has Sync. 

I've been able to pair my phone successfully through bluetooth and download my contacts. However if someone calls or texts me, it's not showing who in my contacts it is from, it simply comes up with the number, since I do not know all of the contacts numbers I'm not able to know who it is from! It's really frustrating, any ideas on how I can fix this issue? 

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