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2013 C Max bonnet latch stuck


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My wife's C-Max bonnet latch won't open. She lifts the lever in the passenger footwell and the bonnet pops up but when going to the front to pull the yellow lever to the side, it's incredibly stiff and won't budge so she can't get access. Any ideas at all please? It's a 2013 C-Max


Many thanks

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Just a heads up, the issue seems to have sorted itself. The spring attached to the lever seems to be covered in a black tar-like substance which when rubbed off was a bit more powdery so I'm guessing this sludge had melted in the heat and then solidified during the night, making it easier to move. Either way, it's ok now so if anyone else experiences the same, waiting for cooler temperatures seems to help

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