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Sync - Pulling My Hair Out!

Randoms
Randoms
in Ford Focus Club

Featured Replies

Hi all,

As always any help would be greatly appreciated.

I have a 2013 titanium navigator fitted with the Sony head unit & Sync 1.0.

Up until yesterday I've had no problems using my current mobile (Samsung galaxy S7) or previous mobiles.

I now get/have rhe following problems -

1. Sync warning that says "Ford emergency assistance is no longer available, please contact your service centre"

2. Unable to call individuals via voice commands.

3. Unable to play specific tracks from USB via voice commands.

My mobile setup & settings have not changed (including any software/app updates).

I've also carried out Sync master re-set, deleted/re-paired my mobile, deleted & re-installed my phonebook.

I can also confirm there's been no events (flat battery/other electronic issues) prior to this problem starting.

Local stealers want £85 + vat just for diagnostic!

Anyone got any ideas?

Thanks in advance

  • Quote


    The only missing step I can see is either a soft or hard reset on the phone (soft first, if that doesn't work, hard - i.e. factory reset)... Don't be in a rush to blame the Sync side of it... 

  • Quote
    • Author

    Managed to sort these issues by pulling fuse No 67 (7.5amp), everything now working as it should/was. :-)

  • Quote

    Good old turn it off and on again.

    Sync is Windows based after all. :laugh:

  • Quote
    • Haha 1

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