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Sync issue

Northern Monkey

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Got a Focus on a 15 plate and Sync has suddenly stopped working - just wouldn't connect to phone.

Have performed both a factory reset and master reset but when I try to connect to phone, the phone just doesn't find it to connect.

Not checked the fuses but assumed Sync would be on the same fuse as the radio and that is working fine?

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Sync touch screen (APIM) and Radio (AHU) are on different fuses. Try a reboot of the APIM by pulling fuse F67 which is row 2, fuse 3 on the passenger footwell fuse box. There's a graphical image of the fuse box in the manual if you're not sure.


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I wish I could get mine to work, it's driving me mad. Tried puling fuses, updated software to 3.10 but nothing works.

I've had the car 2 weeks (2015 Ecoboost) and it worked when I first go into it. The next time I started it..... phone wouldn't connect and I couldn't even find it when I try to pair. No even the ones listed on the Ford site work 😥

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