Ford out-of-warranty after sales service?

[south_bound]

My Dad's Range Rover Evoque had its power steering fail the other day with the result of needing a new steering rack at cost of £3k+.  It is just over 4 years old so out of warranty but with only 10k miles on the clock.  This is a known fault but not subject to recall, and they seem to follow a fail and fix approach, mostly at the customer's cost.  After some communication with JLR and the dealership they agreed to fix for free as a gesture of goodwill.

 

That got me wondering if Ford would do the same in similar circumstances, or is it a case of out of warranty, out of luck?  Any tips for getting them to cover out-of-warranty repairs for things which really shouldn't break?  Not that I need anything yet (touch wood), just wondering.

[alexp999]

It can and does happen with Ford too, but it's never a guarantee.

Consumer rights always give you 6 years protection anyway 😉

[DaveT70]

3 hours ago, south_bound said:

My Dad's Range Rover Evoque had its power steering fail the other day with the result of needing a new steering rack at cost of £3k+.  It is just over 4 years old so out of warranty but with only 10k miles on the clock.  This is a known fault but not subject to recall, and they seem to follow a fail and fix approach, mostly at the customer's cost.  After some communication with JLR and the dealership they agreed to fix for free as a gesture of goodwill.

 

That got me wondering if Ford would do the same in similar circumstances, or is it a case of out of warranty, out of luck?  Any tips for getting them to cover out-of-warranty repairs for things which really shouldn't break?  Not that I need anything yet (touch wood), just wondering.

If you are a regular NEW Ford customer and the car is not too much out of warranty, has a full service history or the mileage not too far over, they will , sometimes cover the cost.

More often they will offer to pay 50%.

You don't get without asking

Ford CRC should always be your first port of call.

My father-in-law had a 2007 MK3 Focus and the ABS module went down at 39 Months and 15000 miles. Ford footed the bill

[south_bound]

20 hours ago, DaveT70 said:

If you are a regular NEW Ford customer and the car is not too much out of warranty, has a full service history or the mileage not too far over, they will , sometimes cover the cost.

Yeah, probably helped that he bought the car (though not new) and has had it serviced at the same main dealer that he got it towed back to - I've done the opposite of buying and servicing at independents so won't expect anything out of Ford if something breaks.