We are in a position with a Ford garage who have had our truck since 8th May to 6th December with 5 gaps totally a maximum 4/5 weeks. We trusted Allen Ford Bath but more fool us. We trusted their diagnosis that our truck needed a new gear box, apparently refused goodwill because it was out of warranty. Paid £6100. Less than a week later truck was acting the same. It had five health checks with Allen Ford. We also had a Service Engine Warning come up on our app on 2nd August. It was included in one of the issues yet again we had. It went in in the 8th August. They had it another 3/4 weeks. Same issues continued. Terrible whining noises too.  We were told Allen Ford bath couldn’t have it until the 7th October. Another 6 week wait. Trucks engine went bang 2 days before it was due in. 
Truck was recovered to them, they had it until the 6th December when I got it collected and delivered to Ford Trowbridge. 
Allen Ford bath suspected timing belt gone. We didn’t believe them and did not authorise any more work to be done encases we were already at £1100 and they had had it all that time with no proper diagnosis. 
Truck needs a new engine, intercooler and turbo. Timing belt is deteriorating  too. Estimated at £14,173. 

we have been refused goodwill on the basis that the truck was over due its 2nd service total 4000 miles over. Because Allen Ford bath made us wait 6/8 weeks to be booked in. 
we are totally *****. Truck is leased and was due back on the 1st November. Had to extend for another 6 months. 
has anyone had any of these issues and managed to get goodwill? We are paying nearly £500 a month for the truck, and we haven’t had barely had it since May. 
apparently it didn’t even need a new gear box. 
Our complaint is now with ALD to look into. Absolute nightmare. Any advice would be so appreciated ☺️

Have you got a copy of the repair quote?  That still doesn't make sense.  A new engine, turbo and intercooler doesn't come anywhere near £14k.  And as said on the other thread, a new belt will be included in the new engine.

There is no legal obligation for Ford to help outside of warranty.  Sadly, as it wasn't serviced on time, I don't think you have any chance of goodwill.

 

I think the best course of action is to forget about fixing it and get some legal advice instead.  That's not my area though.

If you do want to fix it, find out exactly what it needs and get it done cheaper at an independent garage, using used parts, then you can give it back to the lease company fully working.

It gets confusing when there are 2 threads running on the same thing 🙁

This is the diagnosis from Ford Trowbridge 

• Investigated Non-start, vehicle started at time of test but poor idle and knocking noise present. Read DTC's and found turbo under boost codes and intake code.
• Inspected MAP sensor and found to be wet and oily. Inspected intercooler pipes and found condensation present.
• Technical support bulletin 22-2091 covers this issue and also explains about internal conrod failure, inspected this further and found engine knocking badly.
• Confirmed engine failure due to condensation in charge air cooler entering engine and causing damage to conrod inside cylinder bore.
• Engine assembly required and charge air cooler.
• Also found timing belt delaminating causing turbo pick up blockage and starving turbo charger of oil, causing turbo noise also.
• Vehicle also requires turbo charger replacement. 

Total £14,173

 

 

Thanks for posting the quote.  It does make a bit more sense now.

The engine has internal damage caused by water getting into the cylinders and causing a hydro-lock.  This comes from the intercooler forming condensation in this particular case.  I hadn't heard of that before but Ford obviously know about it due to the TSB.  The timing belt delaminating does not actually matter in this case, as the engine needs to be replaced anyway.  Along with the intercooler, which will be detailed within the TSB.

The turbo damage will have been caused by the delaminating belt, so that is an additional expense.

However, a brand new 2.0 EcoBlue engine costs around £5000 before labour.  The intercooler and turbo certainly don't cost £8000 between them.  To me it looks like they've quoted for 2 new engines!

 

@iantt Could you post a copy of the details for TSB 22-2091?

6 hours ago, TomsFocus said:

Thanks for posting the quote.  It does make a bit more sense now.

The engine has internal damage caused by water getting into the cylinders and causing a hydro-lock.  This comes from the intercooler forming condensation in this particular case.  I hadn't heard of that before but Ford obviously know about it due to the TSB.  The timing belt delaminating does not actually matter in this case, as the engine needs to be replaced anyway.  Along with the intercooler, which will be detailed within the TSB.

The turbo damage will have been caused by the delaminating belt, so that is an additional expense.

However, a brand new 2.0 EcoBlue engine costs around £5000 before labour.  The intercooler and turbo certainly don't cost £8000 between them.  To me it looks like they've quoted for 2 new engines!

 

@iantt Could you post a copy of the details for TSB 22-2091?

I don’t have it, I’ve been searching for it online through all the technical bulletins. I’ve emailed Ford Trowbridge to send it to me so I will forward onto you as soon as I have it. 
 

I’ve also asked for a breakdown of the coatings for the estimate but I am yet to receive it. I’ve since called a main dealer in Bristol and have booked for the truck to be delivered to them mid January. All of these small matey Ford garages are useless. 

31 minutes ago, Louollie said:

 All of these small matey Ford garages are useless. 

I fear that with the 'big' matey Ford garages, you may be equally disappointed...

20 minutes ago, StephenFord said:

I fear that with the 'big' matey Ford garages, you may be equally disappointed...

Not wrong there. 

7 hours ago, TomsFocus said:

Thanks for posting the quote.  It does make a bit more sense now.

The engine has internal damage caused by water getting into the cylinders and causing a hydro-lock.  This comes from the intercooler forming condensation in this particular case.  I hadn't heard of that before but Ford obviously know about it due to the TSB.  The timing belt delaminating does not actually matter in this case, as the engine needs to be replaced anyway.  Along with the intercooler, which will be detailed within the TSB.

The turbo damage will have been caused by the delaminating belt, so that is an additional expense.

However, a brand new 2.0 EcoBlue engine costs around £5000 before labour.  The intercooler and turbo certainly don't cost £8000 between them.  To me it looks like they've quoted for 2 new engines!

 

@iantt Could you post a copy of the details for TSB 22-2091?

Not permitted to post the tsb, but as already posted it's condensation that builds up gets sucked in . Sufficient quantities may cause conrod damage. 

Wouldn't surprise me the £14k estimate. Lots of labour , turbo and intercooler won't be cheap. 

I'm not saying the op should but same outcome if you went through deep water? Car insurance claim? 

 

1 minute ago, iantt said:

Not permitted to post the tsb, but as already posted it's condensation that builds up gets sucked in . Sufficient quantities may cause conrod damage. 

Wouldn't surprise me the £14k estimate. Lots of labour , turbo and intercooler won't be cheap. 

Ok, thanks anyway.  I guess that's why TSB's aren't appearing online anymore.

5 minutes ago, iantt said:

Not permitted to post the tsb, but as already posted it's condensation that builds up gets sucked in . Sufficient quantities may cause conrod damage. 

Wouldn't surprise me the £14k estimate. Lots of labour , turbo and intercooler won't be cheap. 

I'm not saying the op should but same outcome if you went through deep water? Car insurance claim? 

 

I did think about trying the insurance. Do you think we should stick with Ford Trowbridge instead of going to the main dealer in Bristol? They told me today that they would try again with Ford Customer Service for goodwill under Bath not following Ford protocol. 
 

 

2 minutes ago, TomsFocus said:

Ok, thanks anyway.  I guess that's why TSB's aren't appearing online anymore.

They are online I was looking through them last night 

2 minutes ago, Louollie said:

They are online I was looking through them last night 

Link?

2 minutes ago, StephenFord said:

Link?

https://passionford.com/forum/tsb_recall/tsbs/ford/ranger/2020

 

10 minutes ago, TomsFocus said:

Ok, thanks anyway.  I guess that's why TSB's aren't appearing online anymore.

Hi Tom,

I’ve received this now from the Ford garage. They said they would expect to work on it for 22 hours. So they would be charging £171 an hour. Way more than a main dealer.

Total cost for replacement of Engine, Turbo and Intercool - £ 14173.63 including VAT

Parts - £8049.36 +VAT

Labour - £3762.00+VAT 

 

The number for the technical bulletin that Ford will be able to find it under is - 22-2091.

 

22 hrs is about right. 14 hrs remove and refit , 6 hours swap the bits over and 2 hours turbo/ charge cooler( bumper off etc)  that's book time. 

9 minutes ago, Louollie said:

...So they would be charging £171 an hour.

I'm so glad I live in the sticks, my local independent garage (very competent!) charges £40/hour 😁

6 minutes ago, StephenFord said:

I'm so glad I live in the sticks, my local independent garage (very competent!) charges £40/hour 😁

Wow you are lucky!

33 minutes ago, Louollie said:

https://passionford.com/forum/tsb_recall/tsbs/ford/ranger/2020

 

That's generally usa based recalls/ tsbs

I will have it tomorrow so I will copy the link for you. The technical bulletin numbers were the similar to the one I was told about so I assumed it was what Ford were using. 

 

I wrote a Google review of the garage yesterday, and I had a call from the service manager asking me to remove my post because he was called into head office about it. I think that’s strange because there are other 1 star reviews dating back from a couple of weeks ago. 
I haven’t removed my review, and I looked earlier and 3 more people have since written bad reviews of them. 
 

1 hour ago, Louollie said:

Hi Tom,

I’ve received this now from the Ford garage. They said they would expect to work on it for 22 hours. So they would be charging £171 an hour. Way more than a main dealer.

 

Total cost for replacement of Engine, Turbo and Intercool - £ 14173.63 including VAT

Parts - £8049.36 +VAT

Labour - £3762.00+VAT 

 

The number for the technical bulletin that Ford will be able to find it under is - 22-2091.

 

Thank you for that.  I would still be interested to see the exact parts list, but they may not give that to you.

It is a lot more labour than I was expecting!

It's frustrating that you're forced to use a Ford dealership and new parts.  Pumaspeed offer brand new engines for under £5000.  A turbo can be had for about £500.  And intercooler for about £250.  Even if we add £2000 for labour, that's still around half of your total.

I don't know what the best option is for finances.