Paint warranty

[bluebaws82]

Hi. New to the forums and looking for some advice. 

Bought my 62 plate focus 12 months ago and over the last month or so these two patches of pain have started peeling. (yes i know i should have dealt with this sooner).

I have read about a possible paint warranty within ford. How does this work?

Also if it doesnt fall under warranty then how would I best approach fixing these two patches.

 

Thanks in advance

[JW1982]

Quote

What is the paint warranty on a new Ford vehicle?
If the paint surface of the vehicle body requires attention due to a manufacturing defect, the necessary repairs will be performed completely free of charge by any Ford Authorised Repairer, regardless of any change in vehicle ownership during the warranty period.

What is the paint surface warranty period?
The paint surface warranty runs from the first registration date of the vehicle. Where an intermediary purchases a vehicle, the period of cover commences when the vehicle is handed over to that intermediary.
The paint surface warranty period is the same as the Ford Base Warranty applicable to your vehicle. Refer to your vehicle's Service Portfolio (formally Warranty & Service Guide) for the warranty periods applicable to your vehicle.

What is not covered by the paint surface warranty?
Ford is not responsible for any repair that is required as a direct result of:

• Damage caused by neglect, flooding, accident, or improper use.
• Failure to properly maintain Paint and bodywork by regular cleaning in accordance with Ford instructions.
• Factors beyond Ford control, such as: airborne contamination, storm damage, stone chips, scratches and the use of unsuitable cleaning agents.  
• Repairs using methods that have not been approved by Ford.

I have corrosion appearing on my vehicle. How do I know if this will be covered under the anti-perforation warranty?
If any part of the original bodywork of the vehicle is perforated by rust corrosion, the panel(s) affected by the perforation will be repaired or replaced by any Ford Authorised Repairer, completely free of charge, regardless of any change in vehicle ownership.

Note: The term 'perforation' means a hole that penetrates through the bodywork caused by corrosion from the inside or underside as a result of faulty manufacture.
Note: The term 'bodywork' does not include road wheels and attachments such as bright trim, bumpers, mouldings and hinges. The 'Load Platform' installed on the Ford Transit is also excluded.

What is the perforation warranty period?
The perforation warranty starts at the same time as the Ford Base Warranty and continues for between 6 and 12 years (depending on model). Refer to your vehicle's Service Portfolio (formerly Warranty & Service guide) for the warranty periods applicable to your vehicle.

What are the owner's responsibilities?
The owner's responsibilities are to:

• Maintain paint and bodywork by regular cleaning in accordance with Ford instructions.
• Ensure that the body panels are examined annually, preferably by a Ford Authorised Dealer and that the results of the check are recorded in the vehicle's body and paint record to maintain the vehicle's perforation warranty.

What is not covered by the perforation warranty?
Ford is not responsible for any repair that is required as a direct result of:

• Damage caused by neglect, flooding, accident, or improper use.
• Failure to properly maintain paint and bodywork by regular cleaning in accordance with Ford instructions.
• Factors beyond Ford control, such as: airborne contamination, storm damage, stone chips, scratches and the use of unsuitable cleaning agents.
• Repairs using methods that have not been approved by Ford.
• Failure to rectify on a timely basis any paint or corrosion damage identified during the annual body & paint check.

 

 

This kind of damage is usually caused by dirt/sand between the bodywork and the plastic bootlid. As a result of this the dirt/sand acts as an abbrasive and on the longer term damages the paint. Combined with rainwater running between the bodywork and the bootlid this causes the bodywork to rust.

This kind of damage is usually completely covered by the 12 Year perforation warranty as long as all warranty requirements are met. This basically means that the car must have a full service history (including all records of the annual body and paint inspection) and that there are no signs of a badly performed repair or other symptoms of an external cause.

If all warranty requirements are met you have to request for warranty at a local Ford dealer. This Ford dealer forwards the warranty request to Ford. Ford decides whether the warranty request is granted or rejected. In some cases Ford sends an inspector to inspect the damage.

[iantt]

the warranty repair involves obviously prep and painting, but also a protective foil is placed imbetween the panels so the same doesnt happen again