Hi 

I am new to the forum but because of a number of faults which have occurred in the first 6 months of ownership of a 2022 Fiesta I wanted to know if anyone else has had a similar experience?

The story so far:

When I picked the new car up I noticed that the drivers seat swab and back cover were badly wrinkled and asked for them to be replaced which was agreed after a visit to the service centre. Whilst waiting for the appointment to change the seat covers I noticed that the lower section of near side matrix headlight daylight running light was not illuminating on the lower section. A new headlight was ordered and replaced together with the seat covers. This replacement light had exactly the same fault and now the offside light had a similar fault also.  So the service centre ordered two new headlights and after another four weeks the car went in to have both replaced. I had a call from the service centre who said they had been onto Ford and they suspected it was a possible problem with the wiring loom and they were unable at the time to investigate further. I was then told the service manager would be in touch which didn't happen and when I phone it was suggested I book another appointment to sort the wiring loom problem. Last weekend during the hottest period of the year the air conditioning stopped working then after this occurred I was unable to get out of the drivers side door.  I had to clamber over to the passengers side and forced the drivers door open when I noticed the door edge protector had broken and been trapped by the back door. The car has also gone into Deep Sleep mode so some normal functions are inhibited, which my app tells me every time I start the car. So I went into the service centre again, and after an hour or so the service manager said that they would need the car to be booked in for an extended period to try and resolve the problems. A hired car was ordered for last Friday for a pick up at the dealership around 8.30. After numerous calls on Friday to find out when I could pick it up I am still waiting and its Sunday!!!!

I am really disappointed as we had a new Fiesta in 2019 for two and a half years with no problems. I am very close to rejecting the car for a refund.

 

I've nothing really to add apart from the fact that the 'service centre' seems a bit incompetent. Is it an official Ford dealership?

Out of interest is it a pre or post facelift car? I didn't think they had built any customer facelift cars by February which is when you imply you took delivery.

Yes it is an official Ford dealership.

The car is a post facelift model and was delivered in early March.

I ordered a pre facelift Vignale in early September which was changed to the similar spec facelift Titanuim Vignale later that month as production of the Vignale was ending.

15 hours ago, johnro said:

I am really disappointed as we had a new Fiesta in 2019 for two and a half years with no problems. I am very close to rejecting the car for a refund.

And that is the recommended outcome.

And Ford want to know why they're retailing only 7% of the market now.

BMW prices, Lada quality

Just an update,

After dropping the car off on the 23rd I was told they weren't going to investigate the wiring loom problem until the 9th so after totally losing patience I have written to Ford UK, Ford Credit and the dealership rejecting the car. It is just within the maximum 6 month period you have the right to reject a new car.  More when I get a response.

3 hours ago, johnro said:

Just an update,

After dropping the car off on the 23rd I was told they weren't going to investigate the wiring loom problem until the 9th so after totally losing patience I have written to Ford UK, Ford Credit and the dealership rejecting the car. It is just within the maximum 6 month period you have the right to reject a new car.  More when I get a response.

I'm on my 7th Ford and have always been happy with the quality, but I can't see me buying another Ford Fiesta looking at the price and equipment levels of the current offering.

Update 2

Although they said the car won't be worked on until the 9th it was fixed by the 9th and ready for collection. The problem wasn't with the wiring loom fortunately but they changed the other headlight, replaced the DC to DC converter, reset everything and reloaded the software. The air conditioning was also re-gassed which I questioned why but was told it was something they would do as a matter of course after an electrical air conditioning failure. I am a bit suspicious about the reason why.

Anyway I have received a letter from Ford Credit to say they are investigating my rejection. Problem is the car was purchased on 0% finance which for obvious reasons is not available now. However I will see what's on offer after the investigation and make a decision then.

Update 3

So the car is fixed now with no more problems after a couple of weeks.

I did have an offer from the dealership for a new car. The offer for my car was fairly close to the original cost but the 3 year financial package was just over 2k more because of the increased interest rate.

Last week I had a conversation with Ford Credit who suggested they didn't agree I could reject the car as it had been fixed which is actual rubbish as they didn't fix the problems first time round and this would be the basis to reject it. So the option was to go to the ombudsman to make a decision. I have decided as this has been going on a long time, the prospect of the ombudsman finding in favour of Ford and all interest rates going up across all brands to accept compensation from Ford Credit. Hopefully this is the end of the problems, we will see.