Hi, I'm new to the forum, hopefully someone can help me with my Puma.

I've got a 23 plate Puma ST line 125 hybrid, the car has developed a horrible squeaking/grinding sound when the cars engine is cold. This is an intermittent fault but extremely annoying when it happens.The dealership have taken my car in 3 times but can't diagnose the problem even after I've provided numerous videos of the issue and shown the dealership where the sound is coming from. 

I'm interested if anyone else has had a similar issue, because if Trust Ford won't diagnose the problem I'm totally lost on what I should do next.

Contact Ford CRC tell them you wish to reject vehicle

Where is it coming from? 

Can you link any of the videos here?

Has anything been replaced at all so far?

First thought would be the generator belt or pulley, but I really hope a Ford tech would be able to diagnose that.  

Second thought would be the waterpump, there will be the odd one with a manufacturing defect.

At the other end of the concern scale there's the timing chain, oil pump or turbo.

Very difficult to be any more specific without further info.

I've uploaded a video to YouTube - 

 

I've also escalated the issue to Ford Central Team, however, the dealership is ignoring their calls.

3 hours ago, MarkS06 said:

I've uploaded a video to YouTube - 

That sounds like it's inside the car, not engine related?

Blower motor would be my guess now.  Can you turn the blower fan right off in the Puma as a test?

The other option is some plastic rubbing somewhere around the dash or seats.  Belt buckles used to do this but modern Fords generally have a felt backing between the buckle and seat now.  Maybe get an assistant to push on various parts of trim while driving to see if they can work out what it is.

It's hard to tell from the video if it's the same, but we had a similar sound and it turned out to be the spare wheel in the boot rubbing against the body inside what they call the 'Megabox'.

What's a Ford Model: Kandasamy ?? 🤔

On 2/11/2025 at 1:23 PM, unofix said:

What's a Ford Model: Kandasamy ?? 🤔

One-of-a-kind model 😅

On 14/5/2024 at 15:17, MarkS06 said:

Hola soy nuevo en el foro, ojalá alguien pueda ayudarme con mi Puma.

Tengo un Puma ST line 125 híbrido con matrícula 23. El coche ha desarrollado un chirrido/rechinido horrible cuando el motor está frío. Se trata de una avería intermitente, pero extremadamente molesta cuando ocurre. El concesionario ha llevado mi coche 3 veces, pero no ha podido diagnosticar el problema, incluso después de haber proporcionado numerosos vídeos del problema y haberles mostrado de dónde procede el sonido. 

Me interesa saber si alguien más ha tenido un problema similar, porque si Trust Ford no diagnostica el problema, no sé qué debo hacer a continuación.

Yo también tengo ese sonido y creo que proviene de ahí del alternador, has podido tú dar con el problema ?