24 replies to this topic

[2011fiesta]

Well after cutting his losses and getting rid of his disastrous corsa a few years back in favour for a Fiesta 1.4 TDCi, my dad has been landed with an eye-watering bill before christmas.

He's a driving instructor and recently him and his pupils have noticed his fiesta doesn't have that burst of power when accelerating when the turbo would usually kick in. Basically his mechanic friend had a look and confirmed the turbo needed replacing and said to take it to a dealership as its still in warrently (2.5yrs old / 52,000 miles).
So spoke to his dealership friend who agreed the turbo had gone and said they'd have to send pics to Ford for them to approve the work under warrenty - however Ford have replied saying it isn't a manufacturing fault so it'll be £900 to replace.

Obviously this isn't what we need on a nearly new car, at christmas, the quietiest time of year work-wise.

Can anyone reccomend any cheaper non-ford replacements suitable for his fiesta please?
Also has anyone had this issue before?

Cheers

Paul

[iNath]

And what evidence do Ford have to prove it's NOT a manufacturing fault? They've only seen a photo! Stand your case, don't back down and get it done under warranty.

[2011fiesta]

And what evidence do Ford have to prove it's NOT a manufacturing fault? They've only seen a photo! Stand your case, don't back down and get it done under warranty.

Thats what I thought but he said his dealer friend said Ford never really change their mind
???

[2011fiesta]

Can anyone recommend any turbocharger suppliers?

[NorthSussex]

If you are a member of the AA or RAC their legal department may be able to help. A warranty is a warranty and the part should be replaced by Ford FOC, providing the fault is not down to misuse.

[Stoney871]

Dig up the contact number for Ford's main customer service office, nothing spurs them like a direct call from customers.
If nothing else, your local dealers will get a spark up their arses.

Customer Relationship Centre: 020 3564 4444

Ford Customer Services
Julie Reid,
Ford Customer Relationship Manager,
Ford Motor Company,
P.O. Box 7597,
Daventry,
NN11 1DL

[btmaldon]

If its not a manufacturing fault, what is it? Are they saying the warranty on Turbo's is only valid for 50,000 miles? Or are they saying you damaged it somehow? As usual they appear to be talking out of their rectums.

[TDCiST]

i can give you a few turbo suppliers... but I tend to agree with everyone here that its in warranty...

[b1g_dav3]

It's definitely covered under warranty as it isn't a consumable like a bulb or break pad; if the vehicle is under warranty then they have to replace it. If you're with the RAC or AA, or have legal advice as part of any bank account, get in touch asap as Ford will try and drag it out until after the warranty is finished. Unfortunately if you replace the part yourself you're not entitled to a claim and they'll write off a hefty chunk of the car's warranty if you don't let them do it.

[martin446]

Warranty should cover the part if it's knackered, as long its been serviced as req'd and not low on oil when they checked the car, how on earth can they tell why it failed from a picture? Barstewards.

[2011fiesta]

Thanks everyone, we'll get onto Ford Customer Services on Monday, and I'll ask my Dad if he's part of AA/RAC too.

Ford better help us out here coz after this too I'm loosing faith in them. *Inserts swear word*


And cheers Dave/TDCiST - I'll see where we get with Ford first.





Cheers guys.

[TDCiST]

thats ok bud, i just hope it gets sorted under warranty!!

[2011fiesta]

thats ok bud, i just hope it gets sorted under warranty!!

You're not the only one lol - i just can't be bothered with this cr*p, its christmas!

[gregers]

also check any house hold insurance for legal fees cover.

[Magenta]

Yes - stick to your guns and quote the Supply of Goods Act to Ford - threaten court action if necessary. It is really disappointing that Ford have taken this attitude - mention broadcasting and publicising their lack of cooperation, bad publicity is something they won't like. Also mention moving to another make next time.if this isn't sorted. Good suggestion that, getting the AA or RAC legal dept. to help if you are a member.