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SRollerOVD

Ford sync 2 stuck on update

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Hello,

I'm from Los Angeles in the US and recently purchased a Ford Fusion. I downloaded the software update from the Ford website and saved it to a USB drive per instructions from the Ford site. I then went to install the new software in my Ford sync 2, which seemed to be going well, rebooted twice, and then it got stuck on

"Installing File..." SyncMyRide\EA5T-14F497-AE.zip (see below picture for similarity)

I was reading that it can usually take 30 or even more to pass this step, but still nothing after more than 2 hours!! What could be wrong? Could the file be corrupt or though it was from the Ford website?

 

image.thumb.png.af018e7c39233335a2b5c4d0db612c67.png

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You have to be very patient, the updates do seem to stall out but will finish eventually.

Sent from my SM-G965F (S9+)

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I figured it out you have to have a usb flash drive 2.0 not 3.0 and format it to fat32 not exfat. Once you do that delete the old files on the flash drive and transfer the update you had saved on your computer to the flash drive. If you don’t have it saved on your computer you can redownload it from the ford website. Then put the flash drive in and it should work. It was stuck at installing 4/10 for me for the longest until I did this.

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