Sign in to follow this  

Key / Barrel Warranty Question

Recommended Posts

Hi there.

Our company owns a 17 plate Transit Dropside still under warranty.

Recently the key got stuck in the ignition.

I called the HQ of a reputable Ford retailer to ask if this sort of thing is covered under warranty. I was advised by someone in the relevant department that unless there is foul play in most cases this is covered under warranty. So I booked the vehicle in for repair at a local store.

Today we were advised that the key is worn so this isn’t covered by the warranty.

Does this sound right?

Has anyone been in a similar position with a vehicle less than 3 years old?




Share this post

Link to post
Share on other sites

Sounds like they are 'fobbing' you off. How hard or expensive would it be for them to cut and code you a new key? What about the spare key, does that one make any difference?, if not then it's the barrel. A new key is probably much cheaper than a new ignition barrel. Whichever it is, barrel or key, both should be covered.

Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this