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Mk8 fiesta stop start not working

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My 69 plate fiesta was 14 months old with less than 12k miles when I bought it and the stop start has never worked on it. My work commute is 30 miles each way, so I'm definitely putting enough miles in it. I've since done over 1000 miles and the s/s still isn't working. The dealership I got it from has said that it should be working and doesn't seem to believe me.

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