Just noticed that my car insurer insists that ADAS is up to date.

Now a while back when I first had the car, I did an update via the USB stick method, no problems. But frankly I can't be bothered constantly checking to see if there's an update needed, and going and doing it - its a **** car, not a PC!!

Now if I google it I find I can connect to my house wi-fi and have the car automatically take car of it - or can I?

The reason I ask is I park the car, switch it off and leave it until the next time I need to use it - odd behaviour, I know, but there you are.

So what happens - does it quietly check for, and do updates, while its parked? Do I need to do anything? Do I need to sit in it with the ignition on and the engine running while I catch up on reading war and peace? Set up camp on the back seat for a few days?

What I'd like to do, unusual, naive and lazy though it seems is just flick a switch, say, tomorrow morning, and just forget about it ...

 

ADAS is not related to Sync3 and is not included in a Sync3 update. I don't know if it can be updated with Forscan, otherwise it will be a (chargeable) job for a Ford dealer.

I have never heard of an insurance company that says that, which company is it? Ford will perform essential updates at the time of servicing, that should be enough for your insurance company. 

12 minutes ago, Jonro2009 said:

I have never heard of an insurance company that says that, which company is it? Ford will perform essential updates at the time of servicing, that should be enough for your insurance company. 

LV= terms and conditions page 14 sections 12 and 13 (attached). Once the warranty is up, I won't be doing main dealer servicing!

 

LV Docs - T&C.pdf

Regarding Sync automatic 'over the air' (OTA) updates all that is needed is to go in to the Sync settings menu, select WiFi and enter the password for your home WiFi router. Then in the setting in Sync turn on the 'Automatic Updates' and you're all set and done. Just park up he car as normal, switch off, lock the doors and forget about it.

The car will check with the Ford servers for any updates of the system that is needed and automatically download. They will be installed once the car has the full file, which might take it a couple of days depending how much it gets to download each time its parked at home.

19 minutes ago, RMurphy195 said:

LV= terms and conditions page 14 sections 12 and 13 (attached). Once the warranty is up, I won't be doing main dealer servicing!

 

LV Docs - T&C.pdf 269.6 kB · 2 downloads

"Updated as per manufacturers instructions" - again, this is done at annual services. So I would take that to mean that as long as your vehicle has been serviced and updated (if required) within the previous 12months, it would be up to date. Manufacturers do not suggest you come in every week to check you have the most up to date versions. I guess you are responsible to check for any vehicle recalls that may relate to the safety systems, but routine updates should be annually. I'd check with LV to be sure though. 

 

I read the points you attached and have to say that this bit tickled me...

 

" If you don’t, your insurance won’t be valid, we may avoid or cancel (treat it as if it never existed)" 

 

I'm pretty sure they meant to say 'void', but avoid is much more accurate lol

Ford dealers will not perform any software updates when a car is serviced. Software updates are simply not part of the service schedule.

Ford has the policy to only perform software updates if there is an actual problem. 

Software updates on customer request require a separate order and will be charged conform the hourly diagnostic rate. Since some of the software updates take quite a while this can be quite expensive.

Well, thanks for the above guys, some useful info there.

Well, I've gone through the manual till I'm blue in the face and while I can find references to Sync3 updates I can find none for the driver assist system!

Nor, indeed, can I find any references by googling/searching Ford's web site ...

A question for Ford customer services I think - not least of which, how do I know there's an update available!!

In the meantime, maybe we should all look at our insurance T & C's (which, btw, don't seem to mention what happens if you simply switch off or tone down any of the facilities) ...

 

 

Sync3 Ford site. Enter your VIN number and follow the instructions.

https://secure.ford.co.uk/owner/resources-and-support/sync-bluetooth/update#/

can any one help please i fitted a sync 3 into my focus but got no incoming sound on Bluetooth phone and no sound from nav maps work ok   please see picture need help thank you

sorry this apim 

Well, I came across this which may or may not be the Sync3 update stuff that I did a while back : https://www.ford.co.uk/support/how-tos/ford-technology/software-updates 

I've just dropped a note to Ford customer services to see if I can clarify things - will post the result up here in case anyome else needs the info - which I will file with my insurance details!

thanks mate

On 11/11/2022 at 6:40 PM, Jonro2009 said:

Ford will perform essential updates at the time of servicing, that should be enough for your insurance company. 

No they won't, unless you pay lots more, they don't even plug into the OBD port to read codes

4 minutes ago, DaveT70 said:

No they won't, unless you pay lots more, they don't even plug into the OBD port to read codes

They will carry out any outstanding FSAs, that's what is meant by essential updates. It comes up on their job sheet when they run the registration.

That should also satisfy the insurers requirements.

Provided there are no outstanding FSAs, then you are compliant with the insurer's requirements.

Only if you ignored recalls, or requests from the manufacturer to update safety and security systems would you be voiding your insurance.

Gotmy response from customer services, don't think it will go into my insurance records! ...

Will maybe email the query over to the service manager of my local branch, he's used to hearing from me - usually with a (justified!) complaint!

Start at the bottom ...

Good afternoon Richard,

 

Thank you for your email. We are sorry we are unable to assist with your request, as we do not hold or have any contact details for the Technical Department. 

 

Hence your local Ford Dealer’s Service department would be best equipped to assist you with this matter on providing technical advice and recommendation in this regard. As they are trained professionals who are better suited to assist with such queries. Also if needed, the Dealer can liaise with our internal Ford Technical Department for further advise and vehicle information.

 

You can find the contact details for your local branch, using our Dealer locator function here: http://www.ford.co.uk/SBE/DealerLocator

 

Should you require assistance with another matter in the future, please do not hesitate to contact us direct on either 0203 564 4444 or [email protected].

 

Kind regards, 

 

Margaret Mkhonza
Ford Customer Relationship Centre  
 

------------------- Original Message -------------------
From: xxxxxxxxxxxxxxxxxxxxx(thats me!);
Received: Thu Nov 24 2022 15:04:04 GMT+0000 (Greenwich Mean Time)
To: CRC GRAN BRETAÑA <[email protected]>; CRC GB <[email protected]>; CRC GB <[email protected]>; CRC UK (USE ONLY SPAIN) <[email protected]>; CRC UK (FRA USE ONLY) <[email protected]>; CRC UK <[email protected]>; GBR - CRC EmailBox <[email protected]>;
Subject: Re: Ford Customer Relationship Centre: CAS-39758596-Y3F4Y0 CRM:011601136
 

Good afternoon -

I had rather hoped that, as the customer relationship centre, you would be able to pass my query on to the technical people and forward their response on to me. Is this not possible?

Thanks - Richard Murphy

On 22/11/2022 08:46, Kcrc, U (U.) wrote:

Good morning Richard,

Thank you for your email on your Ford Focus ST. We are sorry we were not able to adequately answer your query but we are the customer relationship centre and we are not technically trained, we are not a technical contact centre where answering such questions is in the scope of the service that we offer. 

Your local Ford Dealer’s Service department would be best equipped to assist you with this matter on providing technical advice and recommendation in this regard. As they are trained professionals who are better suited to assist with such queries. Also if needed, the Dealer can liaise with our internal Ford Technical Department for further advise and vehicle information.

You can find the contact details for your local branch, using our Dealer locator function here: http://www.ford.co.uk/SBE/DealerLocator

Should you require assistance with another matter in the future, please do not hesitate to contact us direct on either 0203 564 4444 or [email protected].