Hiya, after a bit of advice I've had my 2011 Ford cmax now since 2017. When I had my mot in 2019 my odometer showed less milage than it had the previous mot. I had just gone from 38159 miles to 2104 miles. I asked the guy at the garage why this is and he just said it sometimes happens and the milage should read 42104 miles instead and the 4 just dropped off??. I'm a woman with pretty much zero clue about how cars work so when Google tells me I've clocked my car (think that's what it's called) I start freaking out as I haven't. Does anyone know why this would have happened and how I can fix it??

 

it's very difficult to get this sorted out, I know it once happened to a car I owned.

There is a 'National Mileage Register' and every time your car goes to a main garage, or for new tyres etc. etc. the mileage of your vehicle is uploaded to the NMR.

If at some point a mistake is made, and it does happen, then the NMR needs to be corrected. The ONLY person who can get the NMR amended is the garage that made the error. It is not something you or anyone else can do, it has to be the person or garage that made the mistake.

You can contact the NMR for details of the reading before the mistake, and details of the garage that entered the wrong details. You then have to contact the garage who made the mistake and ask them to contact the NMR and get it corrected. Of course they often can't be bothered to do that, or are unwilling to admit a mistake was made.

https://www.mileage.org.uk/contact

 

The car hasn't been clocked, you don't need to freak out.

The illegal part is if you now sell the car and tell the new owner that the car has a lower mileage than displayed.  But your mileage is displayed correctly on the dash, so the fault is just with the paperwork.

It is annoying, but when you eventually come to sell the car, as long as you're honest about the mileage, there's nothing illegal about that.

A Ford dealer messed up the second service mileage on one of my previous cars...and being second service, there was no MOT history to prove the real mileage.  (MOT's only start at 3 years old).  So there was no way I could have it sorted out.

26 minutes ago, Jscott101 said:

my odometer showed less milage than it had the previous mot

Hi - just to clarify, is the odometer on your car showing 2104 or is it merely the MOT 'paperwork'? If it's just the paperwork then don't worry about it, as it will get rectified at the next MOT, which will show, say 45,000 miles.

In the meantime, if anyone wants to buy it or accept it as a p/x they will look at the dashboard.