Hi All,

Got an interesting one here (and quite long!)….

When I bought my second hand car and had it delivered from the dealer late Dec, I had my mate (who has his own car garage/repair business) run a fault scan on it using his multi-purpose fault scanner. It showed an issue with the Fuel Pump Low Pressure too high error (P008B-00).

So I then bought FORScan to check it in more detail and it showed the same error.  I’ve cleared the code numerous times just to see how often it comes back (the answer is all the time!), so clearly an issue. 
(Also getting short circuit error codes with both indicators as well but let’s ignore that for now!).

So, booked it in with local Ford dealer and it was seen today. On collection they said “No error codes seen” and passed me a copy of the DTC codes showing as “pass” for all modules.

Long and short, I feel like I’m being misled. They said their Ford system may not show minor faults and as “there is no dashboard lights” and the fact “the car seems to run ok” their is nothing they can do. 

I argued the fact that there is an error, dashboard light or not, so clearly their IS an issue, impending maybe, if not fully gone wrong. To which there was no response other than the same as above.

I said if I go home and re-run FORScan it should show the error code, if their Ford system doesn’t pick up such minor codes but if the code is gone, then that would surely show the faults have been cleared - the response to this was “I can categorically say we have not cleared your faults”.

So…got home. Ran FORScan. Surprise surprise there are no faults now. So in my mind, faults have been cleared and it appears they are being questionable with the truth… (all of this is under the banner of allegedly of course).

I’m willing to be corrected on this and I don’t pretend to be an expert or call out their systems, but it seems to me like they are trying to avoid paying out for replacement work.

I’m not impressed. At all! I told the guy I might come back with FORScan and my laptop and run it in front of him (once I know the error is back) so they can run their diagnostic in front of me so I can see their system “doesn’t” pick it up. He said that was fine.

I’m fuming (but not surprised).

All I want is to avoid any future large bills when outside of warranty and get what I paid for. Simple.

Am I missing something? Are there system’s different where this wouldn’t show? Again, happy to be corrected.

(Also, noticed at the top of the print out from the module check they had a box checked to “hide permanent DTCs” - would that happen to be errors starting with a P? Or am I clutching there?).

Irrespective, I am not happy right now….and I cannot see how the codes would not show on FORscan now unless the were cleared earlier….

Thoughts?

17 minutes ago, DannG said:

Thoughts?

Yes, stop worrying. If it ain't broke, stop trying to fix it. 

3 minutes ago, StephenFord said:

Yes, stop worrying. If it ain't broke, stop trying to fix it. 

Thanks for your incredible insight.

1 minute ago, DannG said:

Thanks for your incredible insight.

No, thank you for your incredibly long post, I enjoyed the read... 

40 minutes ago, DannG said:

would that happen to be errors starting with a P? Or am I clutching there?)

Codes starting with P mean that they are Powertrain Control Module codes, which in simple terms means Engine or its related components.

FORScan would have said if the fault was present at the time or not and may have given a Freeze Frame of when it happened and what else was going on at the time.

If it was an old code then there could have been a lot of reasons for it showing up including when there was some other fault that has been fixed or something had been disconnected for some reason or just a plain old glitch, which is not unusual and may have occurred the day the car was first used.

You never said what Engine you have but if you are worried about the Low Pressure Fuel system then you may be able to Live Monitor the Desired and Actual Low Pressure Fuel. You can on my 1.5 Petrol car but may not be able to on other Engines.

Yeah it’s an old code in the sense it’s been a problem since before I had the car…but the codes repeatedly comes back so is clearly an issue. Ford wouldn’t acknowledge that.

If it’s glitch fine. I’d rather they tell me that if they know it. Don’t believe that’s the case though. The fact 3 codes showed before it went in and they told me it passed everything and faults are now gone means faults were cleared.

I’d be ok if they said “as part of diagnosis we will clear fault codes to see if they come back” but they don’t. They tell you “black is white” when that’s clearly not true (and I have evidence!).

It’s the principle as well. I don’t want to be treated like a child and manipulated because it’s what they want me to hear rather than the truth. Just grinds my gears.

Sorry rant over (again!) 😂

Engine is the 1.0l 125bhp EcoBoost Hybrid. 
Can you live check that using FORscan? Assume not as engine needs to be running…

I missed the bit where you said that you cleared the code and it came back, so it looks like it is an ongoing problem.

The best thing you can do is to take Screenshots of the fault and any Freeze Frame data. I don't think Dealers get paid by Ford if there is no fault showing at the time so you may be better complaining direct to Ford once you have some evidence, or whoever you bought the car from.

I don't know if you can check the Low Side Fuel Pressure with that Engine or not, you would need to connect FORScan up and see and to check it the car is really needs to be not only running but driven over a variety of conditions, easier done with the phone version of FORScan than the Laptop one.

Just revving it at Idle is usually not very good for checking any Engine Live Data.

The other thing you can try with FORScan is the PCM Self Tests. Both Key on Engine Off and Key on Engine Running.

Another thought on this. 

That code is probably a generic OBD Code which would have been added to the list long before Hybrid cars were the norm and maybe it is not applicable to either them or how Ford Implement things on their Hybrid cars.

If so them I would expect the same code on other Ford Hybrids of that era. Just a thought.

Appreciate the response.
Good shout with the Hybrid thing, although again I’d have thought that would be an easy “get out of jail” card they could pull if true.

I’ve got screenshots of before, after the cleared and will grab them again once it reappears…so may email the dealer with my findings and ask them to explain why it never showed on theirs and how the codes miraculously disappeared. Failing that could then go direct to Ford. 
 

I’ll do a bit of digging with the FORscan app and see what you can record live. Not used the app and don’t really know what I am doing with it so would need to do a bit of reading! 🙂 

On the subject of warranty - as I see yours is a 2021 model, has it had the hybrid battery cover recall completed?

4 hours ago, TomsFocus said:

On the subject of warranty - as I see yours is a 2021 model, has it had the hybrid battery cover recall completed?

I have never had a recall notice for it. I actually checked for recalls the other day via DVLA site and it said mine didn’t require one…maybe it was done before I bought it?!

 

17 minutes ago, DannG said:

I have never had a recall notice for it. I actually checked for recalls the other day via DVLA site and it said mine didn’t require one…maybe it was done before I bought it?!

 

It's not that sort of recall.  If you put your reg into ETIS (vehicle tab) that'll show if the FSA is still outstanding on the left hand side.  No need to log in.

https://www.etis.ford.com/

4 hours ago, TomsFocus said:

It's not that sort of recall.  If you put your reg into ETIS (vehicle tab) that'll show if the FSA is still outstanding on the left hand side.  No need to log in.

https://www.etis.ford.com/

Nope. Nothing for my car!