Hi if anybody can recommend a Ford specialists for engine rebuild . We have a 71 plate transit which only last week had a full service from Ford lookers in Leeds. 
They have serviced the vehicle from new as we have a service plan. Around 50000 miles the vehicle had an oil leak. This was around the cambelt cover and they had the vehicle for 3 months due to parts issue. All repaired under warranty. At the 100000 mile service last week they said the cambelt should now be changed and we were going to book in. The cambelt snapped today at 101000 miles and they say my fault should have been done at 100000 surely the recommend should be 80000 if this is the case. They looked back at the full service history and are blaming that on one service it went over by 5000 miles and this has caused the problem. When I explained that I booked it in at that time but they had no availability for 4 weeks and we do high motorway mileage per week.
Could any damage have been done to the cambelt when they were working around the cover. 

5 hours ago, Ste Griff said:

The cambelt snapped today at 101000 miles and they say my fault should have been done at 100000 surely the recommend should be 80000 if this is the case.

The cambelt changes on the Transit have been amended earlier this year and both the age and mileage has been drastically reduced because of all the premature failures.

Ford has changed the official replacement interval for the 'wet belt' timing belt fitted to some of its diesel vans. The service interval for the timing belt, tensioner and idlers has been reduced to six years or 160,000km (100,000 miles), from 10 years or 240,000km (150,000 miles).13 Aug 2024

 

I would contact the Ford Customer Relations Centre and register a complaint. You should at the very least get a 'good will' contribution from Ford.

Do you mind saying what type of work the van gets?  Is it heavy laden most of the time?  Generally we would expect motorway cruising to be about the best possible scenario for wetbelts.  We're still trying to understand why the Transit 2.0 EcoBlue seems to be suffering so much more than the same engine in the Focus.

Personally I don't think you'll get a goodwill gesture if one service was 5000 miles late.  I know it seems a short amount of time for someone doing mega mileage but that's a huge amount of miles to be done with contaminated oil.  I don't see them accepting any responsibility for the fact that you continued to drive it in that time, they'll just say you should've booked earlier knowing how many miles you do.

Might be of interest:

https://pumaspeed.co.uk/product-Brand-New-Ford-Service-20-EcoBlue-Euro-62-Engine---Transit-FWD_20281.jsp

4 hours ago, Eric Bloodaxe said:

Might be of interest:

What I find strange is that they clearly market the engine for use in the Transit. Whats different about the 2.0 EcoBlue fitted in the Mk4 Focus ?

14 hours ago, unofix said:

What I find strange is that they clearly market the engine for use in the Transit. Whats different about the 2.0 EcoBlue fitted in the Mk4 Focus ?

Transits (especially plain white ones) are much faster! But seriously, I'd like to know too. Anyone got the answer?

5 hours ago, Eric Bloodaxe said:

are much faster

Of course, I forgot they have the RS Ecoblue 🤣🤣