Hi everyone,

I took posession of my brand new Ford KA Zetec yesterday and although I love the car I was very dissapointed to find that there was a gouge in the dashboard and that there was almost 80 miles on the clock. It just feels like a second hand car and I'm so disppointed. Is there anything I can do about this or am I just stuck with the damage? Any answers gratefully received, thanks.

Hi everyone,

I took posession of my brand new Ford KA Zetec yesterday and although I love the car I was very dissapointed to find that there was a gouge in the dashboard and that there was almost 80 miles on the clock. It just feels like a second hand car and I'm so disppointed. Is there anything I can do about this or am I just stuck with the damage? Any answers gratefully received, thanks.

were you aware of the mileage before your bought it?

and did you point out the damage on collection? My passenger seat was burnt by some cleaning product and i pointed it out... they couldnt fix so they replaced the seat with a showroom one that came in that day!

With regards to the damage you should really report it at time of collection, as its down to you to inspect the vehicle upon collection or delivery before signing to accept the vehicle, however if you have a good relationship with the sales staff and the dealership if you report it within 48 hours they should goodwill a repair,

with regards to the mileage this is not excessive as during pre sale the vehicle will have to be transported around VHC ( vehicle holding center ) on and off car transporters to and around dealership compounds to and from PDI departments and road tests and also assuming that the vehicle has not been MDT'd (transfered in from another dealership ) the acceptable amount of pre delivery milage is approx 120 miles, this may sound excessive but an odd mile or two here and there soon mounts up.

I wouldn't be too disapointed as realistically you will probably do more milage within the first two or three days.

were you aware of the mileage before your bought it?

and did you point out the damage on collection? My passenger seat was burnt by some cleaning product and i pointed it out... they couldnt fix so they replaced the seat with a showroom one that came in that day!

Have you raised the point about the damage with the dealer?

With regards to the mileage, my Fiesta had 6 miles on it upon collection & new cars I've had in the past have only been about 10 miles maximum.

Think I would have queried the 80 mileage if it was me!