Hi can anyone help

I have updated my sync 3  to v 3.0 build 23219, and have been trying to tlupdate maps from  F10. The website said it was available and I clicked update, which it said download complete in about 5 sec it should have taken 35 mins. The website now says maps are up to date, but sync display still says v F10.. has anyone had this problem.

Sync3 software update is different to a Sync3 map update.

Go back and recheck the Ford site and see what it says.

17 hours ago, unofix said:

Sync3 software update is different to a Sync3 map update.

Go back and recheck the Ford site and see what it says.

Yes thanks. I successfully downloaded and installed sync3 and updated Ford. The website then informed me map update was available, which I clicked and attempted to download. The file said download complete in seconds. But had only 147kb. 

The Ford website now tells me the maps are up to date. However they are still F10.

 

7 minutes ago, simonhill said:

The file said download complete in seconds. But had only 147kb. 

Ah!!

You have the common Ford file *****-up

This happens many many times. All you can do is wait a couple of weeks and keep checking back. If it is still the same then you will need to contact the Ford technical help and they will eventually fix it.

8 hours ago, unofix said:

Ah!!

You have the common Ford file *****-up

This happens many many times. All you can do is wait a couple of weeks and keep checking back. If it is still the same then you will need to contact the Ford technical help and they will eventually fix it.

Hi thanks again.

The trouble now is I can't find an option to try and download the files again, Ford site says maps are up to date and won't let download commence.

Do you know how to contact Ford, lots of options but no tech help.

Use CyanLabs, it will save you a lot of time and trouble.

https://cyanlabs.net/

24 minutes ago, unofix said:

Use CyanLabs, it will save you a lot of time and trouble.

https://cyanlabs.net/

Great thankyou I will give it a try.

15 hours ago, unofix said:

Use CyanLabs, it will save you a lot of time and trouble.

https://cyanlabs.net/

Hi again I have been to cyanlabs site. But not sure where to go, it keeps wanting to install wave browser whatever I click. Am I in the right place.

3 hours ago, simonhill said:

been to cyanlabs site.

 

17 hours ago, simonhill said:

Hi again I have been to cyanlabs site. But not sure where to go, it keeps wanting to install wave browser whatever I click. Am I in the right place.

Yes, install their app and follow their instructions to the letter and it'll work fine

5 hours ago, DaveT70 said:

Yes, install their app and follow their instructions to the letter and it'll work fine

Thanks,  I have been to the site but cant find the correct link to download the app. The links all seem to send me elsewhere .

Applications

Sync3 Updater

 

I think a problem with the download (Ford UK) was solved few weeks ago. Try to get the link to the zip file again ( F13 was 25 GB for me, same Sync version).

I still got the link, not sure I'm allowed to post it.

 

Up until early October 2025 the update for maps had a file that was 46.9kb, it is now 24.9Gb after months of me, and I suspect many others, communicating with Ford UK, the update issue has finally been resolved.

2 hours ago, DMSJagXK said:

it is now 24.9Gb after months of me, and I suspect many others, communicating with Ford UK,

Sadly still very much broken for both of my cars. 🙁

Just tried downloading and still got just the little 48.5kB file.

Unofix, did you update your sync 3 before trying to download the maps and had it confirmed the update of sync 3 on the Ford website? I, in the last hour, downloaded the maps file. It was a 24.9Gb file. I don't understand what the heck is going on. Ford are getting back in touch with me on Monday 5th of January. I will let them know that some people are still getting tiny files on the site and will suggest that they join the Ford Owners Club! I will, on the 2nd to the 4th of January, be looking at people's comments on this website and feeding directly back to Ford Uk on the 5th.

 

Just the 48.5kB update for me as well.

My SYNC Version is  3.4.23188

1 hour ago, DMSJagXK said:

did you update your sync 3 before trying to download the maps and had it confirmed the update of sync 3 on the Ford website?

Yes I did that for both cars weeks ago now.

No reason that I can see other than the Ford site is **************** !!