I am trying to contact the medical service website that my GP practice uses (patient-services.co.uk). Everytime I use the contact form, I get the email returned to me with the message,

For further assistance, please send mail to postmaster

Where is this 'postmaster' they speak of, there are no contact details on the returned email so as a bit of communication, it's useless!

(No, my GP practice can offer no help, they can barely use a telephone 🤣)

I think the postmaster is likely the people who manage the server.
This is their support page with a technical access button also:
https://support.patientaccess.com/

I used to use this for prescription ordering and some of the topics in their emails were relevant but now I find it too much like advertising (Boots hearing aid appointment anyone?) so I've seriously considered unsubscribing?

13 minutes ago, StephenFord said:

For further assistance, please send mail to postmaster

This is quite common for 'public services' like the council, NHS, government. It generally means their mail box (inbox) is full because they've not bothered to read the messages.

In the tiny micro print at the very bottom of the web page is usually a link to contact the site administrator.

4 minutes ago, unofix said:

In the tiny micro print at the very bottom of the web page is usually a link to contact the site administrator.

I've used this contact as well, sadly it bounces back as well. It's truly an awful service but classic 'public' offering in that there is no alternative...

12 minutes ago, Shearers said:

I think the postmaster is likely the people who manage the server.
This is their support page with a technical access button also:
https://support.patientaccess.com/

This is for, "patient access", unfortunately I am with "patient services"... (2  different operators)

2 minutes ago, StephenFord said:

I am with "patient services"

Does this link not work for you ?

https://www.patient-services.co.uk/support

3 minutes ago, unofix said:

Does this link not work for you ?

https://www.patient-services.co.uk/support

It works in so much it allows me to complete the form, but then I just get a, " [email protected]" in return...

Oh dear 🙁

Shouldn't be surprised, it is the NHS and they've hardly got any IT staff 🤣

18 minutes ago, unofix said:

Oh dear 🙁

Shouldn't be surprised, it is the NHS and they've hardly got any IT staff 🤣

I know... Tony Blair squiffed £14 BILLION on a new integrated NHS IT system, which ended up so bad, it wasn't even commissioned! To err is human, but to really f*ck up, you need government 😂

3 hours ago, StephenFord said:

This is for, "patient access", unfortunately I am with "patient services"... (2  different operators)

Sorry, both look equally fustrating/of little use (at least to me)!

Email address from their T&Cs:

[email protected]

1 hour ago, alexp999 said:

Email address from their T&Cs:

[email protected]

I actually used that address to email them on the 25th March, it bounced back just like every other contact I can find. But thanks anyway. If you're really bored, send them a 'test' email and see how long it takes for it to bounce back. I thought there was a legal necessity to have a working email if you run a web site, obviously not...

The post master address should be:

[email protected]

Or you sometimes find webmaster works too:

[email protected]

Could also try:

[email protected]

and

[email protected]

If they've configured their email server wrong, or got the wrong forwarding address you are a bit out of luck though.

15 minutes ago, alexp999 said:

The post master address should be:

[email protected]

Or you sometimes find webmaster works too:

[email protected]

Could also try:

[email protected]

and

[email protected]

If they've configured their email server wrong, or got the wrong forwarding address you are a bit out of luck though.

I've now sent an email to all 4 x addresses, I'll report back with what happens.

Many thanks,

stephen

On 4/10/2025 at 6:32 PM, alexp999 said:

The post master address should be:

[email protected]

Or you sometimes find webmaster works too:

[email protected]

Could also try:

[email protected]

and

[email protected]

If they've configured their email server wrong, or got the wrong forwarding address you are a bit out of luck though.

Just an update that after using all the above formats, I have now received 'failed to deliver' notices for them all...😪

1 minute ago, StephenFord said:

'failed to deliver' notices for them all.

Just send them a letter 🤣

5 minutes ago, unofix said:

Just send them a letter 🤣

I'm actually going to phone them tomorrow after discovering a number for them. I expect to be on hold with, 'my important call' all day 😂

1 minute ago, StephenFord said:

I expect to be on hold with, 'my important call' all day

Or you might get a recorded message.

"The number you have dialled is not in service. Please check and dial again" 🤣

Looking forward to the update, make sure you have a flask of tea and a box of sandwiches before you settle in and give them a call !!

11 hours ago, unofix said:

Or you might get a recorded message.

"The number you have dialled is not in service. Please check and dial again" 🤣

Looking forward to the update, make sure you have a flask of tea and a box of sandwiches before you settle in and give them a call !!

"You have dialed an incorrect number, please check the number and try again..."

0207 501 7000 (Number obtained from their T&C web site section.

You gotta laugh 🤣

Do I get a prize 🏆? 

56 minutes ago, unofix said:

Do I get a prize 🏆? 

There ya go buddy 😂