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Service Records

Stan Rivers
Stan Rivers
in General Ford Related Discussions

Featured Replies

Do Ford still issue service books or are servicing records now computer-based? I have just bought a 2013 B-Max from a local Ford main dealer and when I asked if it had a service book the salesman seemed a touch evasive and said I didn't need one.

I know some manufacturers have done away with paper records but does this apply to Ford? I have a suspicion that the book is missing and the dealer doesn't want to cough up £200+ for a replacement.

  • Quote


    You can get a service pack (includes service book, radio manual and car manual, with wallet) for £38. Don't know where you were quoted £200 from?

    http://www.tchfordparts.co.uk/category/Owners_Literature,i.html

  • Quote

    It should be comes from the car free of charge. ..I might be wrong

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    B max is digital service history.

  • Quote
    • Author

    B max is digital service history.

    Ian, that's what I was hoping but I'll still try and get confirmation from the dealer just for my peace of mind.

  • Quote
    • Like 1
    • Author

    You can get a service pack (includes service book, radio manual and car manual, with wallet) for £38. Don't know where you were quoted £200 from?

    Russ, thanks for your help. However, I really want a certified, duplicate book showing the previous service history and these cost around the price I mentioned before.

  • Quote

    tin that's what I was hoping but I'll still try and get confirmation from the dealer just for my peace of mind.

    ok, for some reason its only the b max that im aware that uses dsr, its the same system as mazda.

    Might be others by now but they still have service books from new in the car

  • Quote

    You should be able to request the digital service records from the Ford service center. I had a similar issue with my last one as there was no records in the actual service book itself but I did get it all printed, free of charge.
    I'm almost 100% certain that the records of the one I have now are also stored on the Ford service database and can be requested free of charge too.
    Can anyone else clarify this ?

  • Quote
    • 2 weeks later...
    • Author

    Thanks to everyone who has responded. I'm still getting the runaround from the dealer so I'll have a go with Ford HQ to see if I can get a final answer.

  • Quote

    Each group of dealers keeps their own digital records, but there is no single centre so you do still get a book and stamp.

  • Quote

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