Let see how you rate your Ford Dealer from 1 to 5. Please be as accurate as possible when it comes to rating.
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16 replies to this topic
#2
jim_b
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- Gender: Male
- Ford Model: Mk 7 Fiesta Titanium 1.6 TiVCT
- Year: 2009
- Location:
Posted 22 March 2011 - 03:43 PM
A good idea to have a poll bearing in mind the problems some of you have had with your dealerships. I consider myself very lucky with my Ford dealer, Whitwell Garage on the Isle of Wight, who give five-star all-round service, unlike the main Ford dealership on the Island.
I have dealt with them for around the last 8 years or so and have never had any problems. Whitwell Garage even won the national award for Ford customer service and deserve all the plaudits.
(I don't work for them either !!).
Whitwell Garage website
I have dealt with them for around the last 8 years or so and have never had any problems. Whitwell Garage even won the national award for Ford customer service and deserve all the plaudits.
(I don't work for them either !!).Whitwell Garage website
#3
DanGull
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Area Rep: Midlands (Despite owning a Seat)
- Gender: Male
- Ford Model: Formerly a Mk7 Fiesta Titanium 1.6 TiVCT now a Seat Leon FR+ 2.0TDI 170
- Year: 2014
- Location:
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Posted 22 March 2011 - 05:23 PM
I have answered from the point of view of the dealer I use to service my car - not the dealer that I actually got the car from.
Smiths Garage in Pinwall - 5 star in every way. Great value for money, free courtesy car for servicing and they always follow my requests regarding the washing of the car.
Heartlands Ford in Tamworth - where I purchased the car. Utterly terrible. Car was prepared badly despite me asking them not to touch it. Staff were mostly arrogant and none were particularly knowledgeable about Ford in general and the Fiesta specifically. The quote I got for the first service was OUTRAGEOUS and they wouldn't offer a courtesy car.
Smiths Garage in Pinwall - 5 star in every way. Great value for money, free courtesy car for servicing and they always follow my requests regarding the washing of the car.
Heartlands Ford in Tamworth - where I purchased the car. Utterly terrible. Car was prepared badly despite me asking them not to touch it. Staff were mostly arrogant and none were particularly knowledgeable about Ford in general and the Fiesta specifically. The quote I got for the first service was OUTRAGEOUS and they wouldn't offer a courtesy car.
#4
speedyuk
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Settling In Well
- Name: Mark
- Gender: Male
- Ford Model: Fiesta Zetec S
- Year: 2010
- Location: Other / Non-UK
- Location:West Midlands
Posted 24 March 2011 - 08:11 PM
what you me by follow my requests regarding the washing of the car.
#5
DanGull
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Area Rep: Midlands (Despite owning a Seat)
- Gender: Male
- Ford Model: Formerly a Mk7 Fiesta Titanium 1.6 TiVCT now a Seat Leon FR+ 2.0TDI 170
- Year: 2014
- Location:
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Posted 25 March 2011 - 10:08 AM
I always ask them not to. This seemingly simple request is often ignored.
#6
Lenny
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Resident Sherpa
- Name: Leonard
- Gender: Male
- Ford Model: Ford Focus Mk2.5 120Bhp 1.6TDCi Zetec S
- Year: 2010
- Location: Ireland
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- Location:Ireland
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Posted 21 August 2011 - 11:08 AM
Boland's Ford Garage Wexford town, Ireland, Top sales and after sales care, bit far for you guys to travel but a warm welcome when you get there.
They didn't give any discount for paying cash though, just through in a proper spare wheel and spacing kit for the boot,
Although they did admire my Clear fog light conversion and ST rear spoiler modifications when I dropped it in for a service last month.
They didn't give any discount for paying cash though, just through in a proper spare wheel and spacing kit for the boot,
Although they did admire my Clear fog light conversion and ST rear spoiler modifications when I dropped it in for a service last month.
#7
TDCiST
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Newest Mod... Temp Sensor Connector...
- Name: Dave
- Gender: Male
- Ford Model: Ford Focus Zetec S 1.6 TDCi
- Year: 2010
- Location: Hertfordshire
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Posted 11 December 2011 - 02:52 PM
I Use Gates of Letchworth... I know the guys really well there, have great banter, and free hot chocolate every time i visit! lol
I also never have to ask for discount...
I also never have to ask for discount...
#8
markyp
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- Name: mark
- Gender: Male
- Ford Model: ranger thunder
- Year: 2004
- Location: Fife
Posted 18 December 2011 - 10:34 PM
maclin motors in dunfermline.
Up until i needed work done on the car, they where fine, promised the world. warrenty wasnt worth the paper it was written on.
Under the warrenty ALL electrcal is cover, except the headed screen. It must be powered by fairy dust... so big arguements, and no further forward.
Basically down to one man. Completly felt ripped off.
so because of him they get 1 out of 5
Up until i needed work done on the car, they where fine, promised the world. warrenty wasnt worth the paper it was written on.
Under the warrenty ALL electrcal is cover, except the headed screen. It must be powered by fairy dust... so big arguements, and no further forward.
Basically down to one man. Completly felt ripped off.
so because of him they get 1 out of 5
#9
TDCiST
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Newest Mod... Temp Sensor Connector...
- Name: Dave
- Gender: Male
- Ford Model: Ford Focus Zetec S 1.6 TDCi
- Year: 2010
- Location: Hertfordshire
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Posted 20 December 2011 - 03:22 PM
My mum had a heated screen done under warranty... one half stopped working lol
#10
markyp
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- Name: mark
- Gender: Male
- Ford Model: ranger thunder
- Year: 2004
- Location: Fife
Posted 20 December 2011 - 07:21 PM
thats wot happened to mine.lol
#11
ford=win
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Feet Under The Table
- Name: Rob
- Gender: Male
- Ford Model: Ford Fiesta MK7 Metal
- Year: 2012
- Location: Kent
Posted 29 January 2012 - 08:29 PM
My local is Haynes ford, took my car into them for the service and a soft are update and I was really happy with them, answered all my questions properly and didn't treat me like some dumb kid (which was a first for me) and i know its silly but the even washed my car at now charge.
Would recommend them
Would recommend them
#12
Haylo714
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Settling In Well
- Name: Thomas
- Gender: Male
- Ford Model: Focus 1.8 TDCI '08
- Year: 2008
- Location: Hertfordshire
Posted 29 March 2012 - 08:52 AM
I Use Gates of Letchworth... I know the guys really well there, have great banter, and free hot chocolate every time i visit! lol
I also never have to ask for discount...
That's who I use!
Stevenage branch are useless.
#13
martyntdci
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- Name: martin
- Gender: Male
- Ford Model: focus titanium x/comms/sports pack
- Year: 2008
- Location: Staffordshire
Posted 09 December 2012 - 07:37 PM
we went to our local garage which is in endon stoke on trent, when we first had the focus about the anti theft device not locking on the fuel pipe, after arguing for approx 20 mins we decided to leave as he said that it doesnt lock, dont need a cap, and the flap doesnt lock. tried telling this to arnold clarke (purchased the car from) still same thick as pig !Removed!. Fell out over the price of servicing etc.... they had a major attitude problem when you questioned there knowledge, and it stunk even though they were wrong....
#14
DanGersFord
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Dan The Gas Man
- Name: Daniel
- Gender: Male
- Ford Model: Fiesta Mk6 1.3 Petrol
- Year: 2003
- Location: Scotland
- Location:North Ayrshire
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Posted 13 January 2013 - 01:36 AM
Kerr Baillie ford garage in ardrossan. Always give me excellent service and always very helpful/willing to answer any questions I have. Also not one of these garages that make up faults just to get more money out of you. When they say they done a job for you, theyve done it and to a very high standard
#15
DanGersFord
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Dan The Gas Man
- Name: Daniel
- Gender: Male
- Ford Model: Fiesta Mk6 1.3 Petrol
- Year: 2003
- Location: Scotland
- Location:North Ayrshire
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Posted 13 January 2013 - 01:39 AM
Also whenever I take the car in for a service either full or intermediate they also give the car good clean which is a good touch
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