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Ford...a joke?!


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#16 Nipz

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Posted 02 March 2009 - 10:07 PM

Do does this explain the delay till the 21st or was that something else?

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#17 Bashful

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Posted 02 March 2009 - 10:50 PM

Hi there

Just new to the forum - are you sure they sent it to the wrong country? I was given a delivery date of 20th March - when I last spoke to the dealer (week past Sat) he told me it was in flushing in Holland, he said they are sent there from the factory before being shipped to the UK. At that time he said the delivery date was now around the 7th, although I haven't had an update since then.

#18 poohbear

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Posted 03 March 2009 - 04:45 AM

My dealer said this is the wrong place and they shouldn't have sent it there.
She said it now has to go back to Valencia then come here again!

My estimed delivery date was the 1st march, this then changed to the 21st march,havent been updated since then.
Will have a fiesta on wednesday, just not mine! x

#19 Secret_Stig

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Posted 03 March 2009 - 07:19 PM

Ford dealerships arent the most reliable people in the world! They say you can have a CC ands then when you get there they've given it to someone else! And they tell you they will only need your car for an hour but 6 hours later you still waiting for it!!!! Best thing is they take so long to order parts in!!!!!

#20 poohbear

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Posted 03 March 2009 - 07:59 PM

I know, they seem to get all their parts from somewhere were it takes 3 weeks!

I'm having a man who works there's fiesta for as long as mine takes to come. x

#21 Rich@BrunelFord

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Posted 03 March 2009 - 08:27 PM

When you order a factory order car its like having a baby! you know the due date, but it can either come early and your really happy or really late and it so painful!

Its not the dads fault that it late....

Its not the Doctors fault who delivers the babys fault its late....

but when it arrives its soooo good all is forgotten!

:lol:

On a serious side as a salesman we cannot be 100% on the delivery of a car, we can predict and use our 'skills' to get the best date we can. As a dealer we can only have a real influence once the car hits our tarmac.

We are not all bad. I personally try to call my customers and tell them about every step of the cars process, but even with all my efforts the transport company can wreck it in one easy step.

On the otherside some dealers are useless and treat their customers like dirt, but they wont see repeat customers and wont be around for long . . . .

#22 shabazmo

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Posted 03 March 2009 - 08:30 PM

Thanks Rich. Its good to get a dealers viewpoint. Sometimes emotion gets in the way of rationalle.

#23 KeithC

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Posted 03 March 2009 - 10:19 PM

When you order a factory order car its like having a baby! you know the due date, but it can either come early and your really happy or really late and it so painful!

Its not the dads fault that it late....

Its not the Doctors fault who delivers the babys fault its late....

but when it arrives its soooo good all is forgotten!

:lol:

On a serious side as a salesman we cannot be 100% on the delivery of a car, we can predict and use our 'skills' to get the best date we can. As a dealer we can only have a real influence once the car hits our tarmac.

We are not all bad. I personally try to call my customers and tell them about every step of the cars process, but even with all my efforts the transport company can wreck it in one easy step.

On the otherside some dealers are useless and treat their customers like dirt, but they wont see repeat customers and wont be around for long . . . .


You can't win sometimes as your hands are tied as much as the customer.

It's all about relaying the info to the customer, that's all we can ask in return, it's unfortunate some are the opposite to your good selves and don't really care one way or the other. But again, as you say, thye will feel it when it comes to customers coming back.

#24 Bashful

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Posted 04 March 2009 - 12:17 AM

Awwwww that was so well put Rich. My little baby should apparently 'land' in the next couple of days, but then they need a week to tax it and transfer my personal plate, so I am picking it up...... on Friday 13th :unsure:

#25 poohbear

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Posted 04 March 2009 - 06:40 AM

Thanks for that Rich.

I am impressed with my dealer for sorting me out a car. She has no way let me down, however her boss has. He does the finance she is the sales exec but he is her line manager, promising us all these things things which she then couldnt do! It wasnt her fault and i have every faith in her, her car is on the same ship with mine!

I'm getting my borrowed fiesta at 8.30 this morning and am SO excited. even though its not mine...i just cannot wait!!!

#26 poohbear

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Posted 04 March 2009 - 05:16 PM

I've got the hire car..
.

I ABSOLUTELY LOVE IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

#27 Nipz

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Posted 04 March 2009 - 05:38 PM

I've got the hire car..
.

I ABSOLUTELY LOVE IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Pictures :D

#28 poohbear

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Posted 04 March 2009 - 08:26 PM

I cant put pictures on because it has a bumper sticker advertising my dealer.

Also, want to wait till I get my car to wow you with pictures :)

#29 Bashful

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Posted 04 March 2009 - 08:33 PM

:) I saw mine at the dealer today - it looks lovely! Just need to wait till they tax it. Then I went to Asda and I saw my previous Ka to the one I have today - my 3 cars in one day - bizarre!

#30 poohbear

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Posted 04 March 2009 - 09:54 PM

Wow, thats a coincedence!
What made you upsize to the fezzi?

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