Wish they would do the same with mine. 3 months still no fix insurance declared invalid and ford sayin nothing woop woop

Are they letting you still drive around still with inactive airbags? Maybe a few days without but it's been ages!

Glad to hear that they've ordered you a new one oweri, make sure that you go over this one with a fine tooth comb!

yes they are andrew

its been 3 months now, iv had one person from my insurance company say im not allowed to drive it and one say that its fine.

tried to say its not good enough they are all broken after less that a year but they arnt having any of it and wont give me a safe car to drive round in but oh well

You will all be pleased to know, Ford Motor Company have "done the right thing" a new car was ordered on Tuesday - hoorah!

Thanks all for your help

That's good to hear. How are you getting around at the moment, I presume you are using the unsatisfactory car?

It's a bit of a minefield the Sales of Goods act but as long as you're firm and not taking the mickey, you should be looked after. As has already been mentioned, accepting the repair could have untold issues further down the line so you was right to fight your corner and well done, another consumer has had his/he rights upheld.

Greeny - I can't believe that. Have you got in touch with head office? It's this kind of service that would put me off buying another Ford.

Wish they would do the same with mine. 3 months still no fix insurance declared invalid and ford sayin nothing woop woop

Seriously, quote the sale of goods act. Satisfactory quality etc. This helped me; http://www.netlawman.co.uk/acts/sale-of-goods-act-1979.php?pageContentID=15578

Check the letters out on http://www.bbc.co.uk/blogs/theoneshow/2010/01/new-car-problems-try-doms-down.shtml or http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/DG_183047

Mine was "sorted" when I showed the pictures to the dealer, and he backed the discussion with Ford. Though the Final Letter (from http://www.consumerdirect.gov.uk/after_you_buy/making-complaint/complaining-in-writing/#) was the result.

Above all, be prepared to go to court if required.

Mind you, if your insurance company say "you are not insured to drive it", then take the car back to the dealer, give him the keys and say you'll expect a FULL refund, as per the sale of goods act.

If you paid >£100 on a credit-card (deposit perhaps) then you can engage them (your credit-card company) under section 75 as well http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

Hope it helps

As a future MK7 owner... its really worrying reading this.

Good luck buddy

nothing to worry about, i think our 2 problems are very individual so you will be perfectly happy with the car.

Can't say I'm worried one bit. Every manufacturer has isolated problems, it's how they deal with them that matters and at the customer stage it seems problems are reliant on how good the dealer is as that is the main point of contact. Like everything, you will get some good and some not so good no matter which make or model you choose.

In this case it seems one customer has been treated fairly well after a bit of persuasion and another has been treated shabbily.