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Ka heater issues, advice sought please

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I am new here and seeking advice on behalf of my daughter.

I used to consider myself fairly competent as a DIY mechanic but that was way back when I had my treasured Anglia! Looking at my daughters Ka things have moved on a bit.

So, daughter has a 2010 Ka, second version I believe 

The heater is giving out max heat all the time, the controls are not mechanical, it’s an + - button.

We can’t get the heater to turn down at all despite the display saying it is going down.

Anyone else had this issue and know/explain what the remedy is please?

Thanks for looking. Rob

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Heater control valve is common I believe on these KA's for sticking either open or closed. You should be able to feel the motor turning when you change the temperature and work backwards from there.

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