Just got a new Galaxy phone and used the smartswitch app to copy all my stuff over from my old phone.

That all went ok apart from having to re-enter a few passwords but the Fordpass app wouldn't work, just hangs at the ford logo loading screen.

I uninstalled it and them reinstalled it and it now fires up fine. I re entered the Vin number for my car as requested but all it says now is Activation pending. If I click on that it says Activation in progress, your activation will be completed once an authorised user approves your request. How to I authorise it?  I started the car and went into the Fordpass App on sync 3 which says I'm connected but I can't see any options to authorise?

I had an email from forpass to say my request to delete a vehicle had been accepted and then another to say I had added a new vehicle which says :-

"A vehicle has been added.

As you requested, a new vehicle has been added to your FordPass App account. Please log into the FordPass App to complete the activation process. To do so go to the My Vehicle garage section and select Activate Vehicle and follow the prompts to complete." Where's the my Vehicle garage section, I don't see that either.? Anyone any Ideas?

 

 

 

Just keep trying, I'd wait until you get the next Sync update (and that can take a few attemps to load as well) and see if that helps.

I had terrible trouble with a Samsung phone kept reconnecting over and over - now have a Moto G6 and it has never dropped the connection.

2 hours ago, Tiexen said:

I had terrible trouble with a Samsung phone kept reconnecting over and over

My previous phone was a Galaxy S6 and that had no problems at all, just changed to a Galaxy S10. It connects and stays connected OK according to the SYNC 3 screen but on the phone it just says activation pending with no options on phone or car to approve it.

 

The ford pass app updated last night and seems to have added better menu's and more search options on the radio's ford pass menu screen.


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We had the same issues as Blatto describes on Samsung 6 and 10. Also tried the app on both moto g and iphone all gave the same response so ended up binning the app altogether. Technology eh !

2 hours ago, Stoney871 said:

The ford pass app updated last night and seems to have added better menu's and more search options on the radio's ford pass menu screen.

Yeah I can see those on the sync3 screen but there's still no authorise option.

19 minutes ago, Wino said:

We had the same issues as Blatto describes on Samsung 6 and 10. Also tried the app on both moto g and iphone all gave the same response so ended up binning the app altogether. Technology eh !

It's not a big deal it's fairly crap anyway, doesn't even give you the correct information on tyre pressures. I was however using it to monitor the fuel usage and you could pre program a route via your phone and then send it to the sat nav rather than fiddling with the screen in the car. . Just annoying it was working before and I had no problems authorising it but now it's broken.

 

Have you checked app permissions on the phone and car?
Go through the menus and make sure everything is allowed to communicate.

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20 hours ago, Blatto said:

Yeah I can see those on the sync3 screen but there's still no authorise option.

It's not a big deal it's fairly crap anyway, doesn't even give you the correct information on tyre pressures. I was however using it to monitor the fuel usage and you could pre program a route via your phone and then send it to the sat nav rather than fiddling with the screen in the car. . Just annoying it was working before and I had no problems authorising it but now it's broken.

 

Yeah no loss here either tbh. Got into the habit of resetting the trip 2 whenever we go anywhere now. Went to the coast on Thursday and overall mpg was 57.5 when we set off. Kept the car in normal mode for the outward bound route and checked when we arrived 78 mikes of motorway and A and B roads returned 63.4mpg. On the return leg put the car into Eco mode and it returned 68.4mpg so happy with both of those returns. Current overall MPG now sits at 59.8 with just under 6k on the clock although I should add that I reset it when we bought the car with 4.5k already done. One other thing I have noticed though that when the stop start wasnt working as often as it was compared to the MK3 we had previously ive started to swtich off the moniter on some journeys and hey ho it kicks in straight away everytime we stop at lights or junctions.

20 hours ago, Stoney871 said:

Have you checked app permissions on the phone and car?
Go through the menus and make sure everything is allowed to communicate.

Yep can't see anything amiss there 😞

 

Tbh fordpass is annoyingly uneven in it's functionality.
Every time it updates I can get it to run apps (radioplayer, ford+alexa and the standard ones) but after a couple of days they seem to vanish and even manually opening them on my phone doesn't resume operability.

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Have found the solution to this problem.

The authorisation message was being sent to my old phone despite having removed my vehicle from the fordpass app on there.

Click on authorise on old phone and it now works on the new phone.😃👍