Hi All,

My wife's Fiesta has been having issues with the infotainment system recently. The hands-free buttons on the steering wheel don't seem to be working and when navigating different sections of the system, it will randomly start scrolling and won't stop until you leave the menu. The radio still works and there's nothing else wrong with the car, but it makes any of the hands-free features pretty much useless.

I'd booked it in for a service and MOT this week, and asked if they would be able to have a look. When they returned the car they said they had attempted to run some diagnostics, but were getting no response from the ECU, so obviously couldn't advise on what the issue might be. They recommended a local auto electrical garage who might be able to help, but thought I'd ask the question here first in case someone has come across this previously? Seems strange that they would be getting no response from the ECU when the car seems to be running perfectly fine?

It's a 15 plate Fiesta Titanium, 1.0 Ecoboost.

Thanks in advance

Mine started doing similar in my Titanium X many moons ago, it was dirty contacts. 

There are guides out there about how to take the steering wheel apart, without removal, get the wee buttons off and give them a good clean 🙂

same as above for me. Cleaned the button contacts. Works fine now.