Just had an email from the local dealership suggesting my March 2021 155 MHEV is due a service.  Includes the line below - 

Warranty

To meet the conditions of the manufacturer’s warranty you are required to have your vehicle serviced at the earlier of the next scheduled mileage interval or 12 months from the last service date (or purchase date for new vehicles).

 

Is that just an outdated email?  Afaik there should be no warranty issues just having the 2 yearly service done every other year?  

Reason I ask is because I don't want to get in trouble with FordCredit if it genuinely is a requirement.  Also still been unable to find proof of whether I can SORN an unused car while on FordCredit or not.

I'll probably have to email them to get a definitive answer eventually but wasn't impressed last time I tried to get information out of them. 

Sounds like an error or try on to me, Tom. You would be due for the (optional) convenience check though, I suppose.

The Ford service information online (below) lets you download a pdf of service intervals which still shows 2 years:

https://www.ford.co.uk/owner/service-and-maintenance/service-repair/service-intervals

Interval_Overview_Miles_20191108 (1).pdf

4 minutes ago, Eric Bloodaxe said:

Sounds like an error or try on to me, Tom. You would be due for the (optional) convenience check though, I suppose.

The Ford service information online (below) lets you download a pdf of service intervals which still shows 2 years:

https://www.ford.co.uk/owner/service-and-maintenance/service-repair/service-intervals

Interval_Overview_Miles_20191108 (1).pdf 22.07 kB · 0 downloads

Thanks Roger.  I reckon it's just an auto-generated email.  With so many cars now being on 2 yearly servicing it's odd that no one's picked up on it so far though.

10 minutes ago, TomsFocus said:

 I reckon it's just an auto-generated email. 

Yes, though I can understand that you'll want to check it out anyway - I probably would myself with finance being involved.

Had similar stuff myself in the past, particularly with the SEAT dealer, and found on checking with the manufacturer that the dealer was telling porkies.

 

 

 

probably a standard email, not taking into account of 2 year servicing, or there trying it on with you . you ring up and they sell you the optional convenince check. 

 

4 hours ago, TomsFocus said:

Just had an email from the local dealership suggesting my March 2021 155 MHEV is due a service.  Includes the line below - 

Warranty

To meet the conditions of the manufacturer’s warranty you are required to have your vehicle serviced at the earlier of the next scheduled mileage interval or 12 months from the last service date (or purchase date for new vehicles).

 

Is that just an outdated email?  Afaik there should be no warranty issues just having the 2 yearly service done every other year?  

Reason I ask is because I don't want to get in trouble with FordCredit if it genuinely is a requirement.  Also still been unable to find proof of whether I can SORN an unused car while on FordCredit or not.

I'll probably have to email them to get a definitive answer eventually but wasn't impressed last time I tried to get information out of them. 

Tom have you sold your car now the second hand market is so bouyent ?

1 hour ago, Andyr55 said:

Tom have you sold your car now the second hand market is so bouyent ?

Still got it due to complicated circumstances.  Could've sold it to a car buying service easily last year but waiting to hear if I'm eligible for Motability before I sell it now.  (Been waiting since August!)

18 minutes ago, TomsFocus said:

Still got it due to complicated circumstances.  Could've sold it to a car buying service easily last year but waiting to hear if I'm eligible for Motability before I sell it now.  (Been waiting since August!)

My experience of 'car-buying services' is that they will offer you 15-20 percent less than Parkers trade in price (well they're making their money somehow, aren't they).  AND whatever price you get offered online they will almost invariably reduce it on site (sight) because their staff are on commission for every reduction they can get to stick. I know 3 friends who have been down that route, and 2 said they'd never do it again. One of them had £100 knocked off the price of a £500 car because he hadn't told them it had a towbar fitted (they didn't ask on the online form).

So twice now, I've spent a Saturday morning hawking my car around to 2nd hand car dealers and eventually got what Parkers said it was worth. But it was the 5th or 6th garage and I was beginning to lose hope. But worth it in the end. You'll have to weigh up whether that saving is worth your time/bother. Everyone's circumstances are different.

Re: SORN, I would think that's an issue between the registered keeper and DVLA. If it's you, SORN it, if it's FC then there's no point SORNing it assuming that your payments won't reduce.

12 hours ago, alanfp said:

My experience of 'car-buying services' is that they will offer you 15-20 percent less than Parkers trade in price (well they're making their money somehow, aren't they).  AND whatever price you get offered online they will almost invariably reduce it on site (sight) because their staff are on commission for every reduction they can get to stick. I know 3 friends who have been down that route, and 2 said they'd never do it again. One of them had £100 knocked off the price of a £500 car because he hadn't told them it had a towbar fitted (they didn't ask on the online form).

So twice now, I've spent a Saturday morning hawking my car around to 2nd hand car dealers and eventually got what Parkers said it was worth. But it was the 5th or 6th garage and I was beginning to lose hope. But worth it in the end. You'll have to weigh up whether that saving is worth your time/bother. Everyone's circumstances are different.

Re: SORN, I would think that's an issue between the registered keeper and DVLA. If it's you, SORN it, if it's FC then there's no point SORNing it assuming that your payments won't reduce.

Thanks for the reply, Alan.  Though not much of that applies to me.

I can't drive the car so the only option is a car buying collection service - Motorway.co.uk most likely.  Were any of your experiences with them?  It's a brand new car, used locally for just one month (125 miles on the clock) with absolutely no faults, chips, scratches, etc, so I'm struggling to see where they could legitimately expect to knock any money off.

I'm also probably getting soft in my old age, but I'd prefer to sell it privately for less money and know someone was directly benefitting from it.  Rather than sell to a car buyer who will make a profit selling to a dealer, who will make a profit selling to a customer and price people out who may otherwise have benefitted from a high spec, high seating position vehicle.  I'm not physically or socially up to dealing with private buyers though, so unless someone on here (or a trusted friend or relative of theirs) wanted it, then the car buying service seems the only option.  

As for the SORN, some finance companies require their vehicles to be taxed at all times.  I just can't get any solid confirmation on whether FordCredit do not.  I'm the registered keeper.  There are no payments, I paid off the full amount at the start due to uncertain income over the next few years.  (Couldn't afford brand new outright, bought 2 nearly new cars which were both returned due to being unsuitable, thought brand new on finance for a few years was the last option...but in hindsight a large mistake as well.)  Realised within the first couple of weeks that the vehicle wasn't suitable for my health conditions and asked what my options were.  Was basically told I could 'just hand the vehicle back' having paid 3 years worth of finance...  So now it can just sit on the driveway rotting until the end of the agreement, unless I can sell it in the meantime.  I know £155 for a years tax seems like a drop in the ocean compared the finance cost but that is something that I have immediate control over if I SORN it now.  

Dealer trying to make money, they won't change the oil if you take it in but will charge for a full annual service. Ignore

2 hours ago, TomsFocus said:

I can't drive the car so the only option is a car buying collection service - Motorway.co.uk most likely.  Were any of your experiences with them?  It's a brand new car, used locally for just one month (125 miles on the clock) with absolutely no faults, chips, scratches, etc, so I'm struggling to see where they could legitimately expect to knock any money off.

A lot of the guys at work dumped their Fords using Motorway, they're quite good TBF. As are Cazoo.

I used webuyanycrockof5h1t to get rid of my MK4 and they knocked off £300 for the front bumper, it was bad though

30 minutes ago, DaveT70 said:

A lot of the guys at work dumped their Fords using Motorway, they're quite good TBF. As are Cazoo.

I used webuyanycrockof5h1t to get rid of my MK4 and they knocked off £300 for the front bumper, it was bad though

Thanks Dave.  I didn't realise Cazoo bought cars outright.  Just checked and they do, but not with finance.  They'd still part ex with finance, albeit £2700 less than the Motorway estimate.

1 hour ago, TomsFocus said:

Thanks Dave.  I didn't realise Cazoo bought cars outright.  Just checked and they do, but not with finance.  They'd still part ex with finance, albeit £2700 less than the Motorway estimate.

Yes, sorry about that, I forgot.

Motorway are good, no complaints. We all have been on privilege for years always suffering negative equity lately, so the opportunity to dump the car was jumped at. I was £2500 negative on my 2019 1.5 Ecoblue Titanium in November 2020 and in August 2021 I was £3500 positive. Bye bye Ford

There's hardly anyone left with a Ford now, on Options

34 minutes ago, DaveT70 said:

Yes, sorry about that, I forgot.

Motorway are good, no complaints. We all have been on privilege for years always suffering negative equity lately, so the opportunity to dump the car was jumped at. I was £2500 negative on my 2019 1.5 Ecoblue Titanium in November 2020 and in August 2021 I was £3500 positive. Bye bye Ford

There's hardly anyone left with a Ford now, on Options

No need to apologise.  Also checked my Mk2 Focus and they offered a very fair outright price for that.

What do you drive now out of interest?  On another finance deal or bought outright?

13 minutes ago, TomsFocus said:

No need to apologise.  Also checked my Mk2 Focus and they offered a very fair outright price for that.

What do you drive now out of interest?  On another finance deal or bought outright?

We bought a Focus Mk3.5 ST-Line Auto for the wife, new, back in 2017 and paid it off. She doesn't work anymore so I've had it.

Yes, it's bad on fuel compared to the 1.5 Ecoblue Manual MK4, but there's no monthly payment and only one insurance, tax and maintenance to find.

New Fords are so expensive now, have you noticed they've fell right out of the top 10 now?

On 2/8/2022 at 3:29 PM, TomsFocus said:

Thanks Roger.  I reckon it's just an auto-generated email.  With so many cars now being on 2 yearly servicing it's odd that no one's picked up on it so far though.

Sounds a bit like ITV3 - we've been watching the old series of Maigret, with Michael Gambon (fun spotting the actors playing bit parts back then). Anyway, the first 1/2 dozen or so were announced as "Maigret with Rowan Atkinson" ...😁

Back on track - I have a query open with ford's customer-slow-response-service dept - I bought mine in October as an 11-month old with 9500 on the clock, and had an oil and filter change as part of the deal. Trying to get Ford to confirm when the next one is due - 2yrs from reg (will be 22k then), 18,000 from the oil change (thus 27,500miles), or 18,000 from reg (it'll be < 2 yrs).  2 yrs from reg will suit me fine. Timing is everything with the 3yr warranty end date ... (With my last car, a Skoda, I was in a similar position with a similar query, they answered almost via return email)

Tom, have you tried the official Ford car buying site? I can’t remember the link to it, but I think it had some dealers on there that may have been near  to you (could be totally wrong though).

17 hours ago, RMurphy195 said:

Sounds a bit like ITV3 - we've been watching the old series of Maigret, with Michael Gambon (fun spotting the actors playing bit parts back then). Anyway, the first 1/2 dozen or so were announced as "Maigret with Rowan Atkinson" ...😁

Back on track - I have a query open with ford's customer-slow-response-service dept - I bought mine in October as an 11-month old with 9500 on the clock, and had an oil and filter change as part of the deal. Trying to get Ford to confirm when the next one is due - 2yrs from reg (will be 22k then), 18,000 from the oil change (thus 27,500miles), or 18,000 from reg (it'll be < 2 yrs).  2 yrs from reg will suit me fine. Timing is everything with the 3yr warranty end date ... (With my last car, a Skoda, I was in a similar position with a similar query, they answered almost via return email)

I never did get into Maigret myself.  Don't mind a bit of Poirot though!  The new Death on the Nile film looks good, although I'm pretty sure I know what happens in the end.  

Will be interested to hear the answer to your Ford servicing query as well.  Mine's on hold for the weekend but will fire off a few emails next week if no solid confirmation before then.

 

32 minutes ago, dtulip8 said:

Tom, have you tried the official Ford car buying site? I can’t remember the link to it, but I think it had some dealers on there that may have been near  to you (could be totally wrong though).

Not sure which one you mean, I'm afraid?  I asked a few local dealers directly last year but they weren't interested in an outright purchase.  A couple said they might consider a PX if I chose something to buy from them.  But the nearest couldn't even offer that.  Wizzle used to advertise on here if that's who you're thinking of?  Not sure they're Ford specific though, and weren't very flexible with valuations (had to value the car as if it was 6 months old with 1000 miles iirc).

48 minutes ago, TomsFocus said:

I never did get into Maigret myself.  Don't mind a bit of Poirot though!  The new Death on the Nile film looks good, although I'm pretty sure I know what happens in the end.  

Will be interested to hear the answer to your Ford servicing query as well.  Mine's on hold for the weekend but will fire off a few emails next week if no solid confirmation before then.

 

Not sure which one you mean, I'm afraid?  I asked a few local dealers directly last year but they weren't interested in an outright purchase.  A couple said they might consider a PX if I chose something to buy from them.  But the nearest couldn't even offer that.  Wizzle used to advertise on here if that's who you're thinking of?  Not sure they're Ford specific though, and weren't very flexible with valuations (had to value the car as if it was 6 months old with 1000 miles iirc).

Think it’s gone now, but I kept seeing it all over Facebook a few weeks ago. Seemed to be a particular Ford franchise running it to buy back cars under 2 years old. It offered me £1500 more than WBAC for the Fiesta.

Just to round this off, I have now had confirmation of the warranty not requiring a yearly service on this vehicle.  But that the Ford Assistance would lapse if I didn't have an interim service after 12 months.  (Doesn't say much about their reliability expectations lol.)

Ford Credit are also happy for me to SORN the car while parked off-road.  As long as it is kept insured and serviced at the required interval of 24 months.  

 

If anyone would be interested in buying it at some point this year, feel free to drop me a PM, though it's not technically for sale at the moment.

 

2 hours ago, TomsFocus said:

  But that the Ford Assistance would lapse if I didn't have an interim service after 12 months.  (Doesn't say much about their reliability expectations lol.)

I always thought of it more as a bit of an incentive to keep you in the Ford dealer network for service, though I've never had to call on it (maybe I'm lucky!).

Won't be a problem doing without anyway if you SORN it!😀

1 hour ago, Eric Bloodaxe said:

Won't be a problem doing without anyway if you SORN it!

Yes, exactly that!  Though if I can get back on the road at all (seems less & less likely as time passes ) then I'll probably go back to personal breakdown cover in any car for a year or so until I've got a long term car sorted.

(Unless I use MB which comes with breakdown included.)

29 minutes ago, TomsFocus said:

(Unless I use MB which comes with breakdown included.)

Lol I thought you were going to buy a Mercedes for a moment there until the penny dropped!😀

3 hours ago, Eric Bloodaxe said:

Lol I thought you were going to buy a Mercedes for a moment there until the penny dropped!😀

Ditto!  
Good luck either way, Tom.

PS a friend has Ford assist and has used it a couple of items and said it worked well,

While on the subject of trying to dispose of a used car - is it that the Ford dealer was offering £1500 more than the going rate...... or was it that WBAC were offering £1500 less than the going rate?????