5 minutes ago, PaterAnt said:

The file setup on the usb is as you say with 6 files in the folder. Yes, it has two usb ports. I am using the one in the armrest.

Try a different usb drive and make sure it’s the only usb connected. 

4 minutes ago, alexp999 said:

Try a different usb drive and make sure it’s the only usb connected. 

Thanks, but tried that already.

26 minutes ago, PaterAnt said:

Yes, it has two usb ports. I am using the one in the armrest.

 

Do you get any error message / error code, or does it just fail to start ?

1 minute ago, unofix said:

 

Do you get any error message / error code, or does it just fail to start ?

I get this screen:

You might have to try a master reset of sync. Maybe at least a soft reset to try and get it to clear itself up. Have you always had that error or did an update get interrupted at some point?

I’ve used SanDisk Cruzer memory sticks with success. 

I’ve always used the usb socket by the gear shift.

if your USB stick is USB3.0 you may be better off with a USB2.0 version.

If I remember correctly I use a 64gb usb stick as the free space on a 32gb version wasn’t quite big enough for a map update at some point on my Focus or Fiesta’s. 

@PaterAnt Is the file you are downloading from the Ford website, by inputting your VIN and then using their download system / links? 

 

12 hours ago, SgtAWilson said:

@PaterAnt Is the file you are downloading from the Ford website, by inputting your VIN and then using their download system / links? 

 

Yes.

On 11/29/2022 at 8:03 PM, alexp999 said:

You might have to try a master reset of sync. Maybe at least a soft reset to try and get it to clear itself up. Have you always had that error or did an update get interrupted at some point?

First usb map update that I have ever done. How do I carry out a soft reset?

11 hours ago, PaterAnt said:

First usb map update that I have ever done. How do I carry out a soft reset?

Soft reset is to hold the audio control power button and skip forward for about 5-10 seconds and it will reboot.

If it still will not install, then you could try a Sync master reset, but you will loose some settings, nav favourites, etc.

4 hours ago, alexp999 said:

Soft reset is to hold the audio control power button and skip forward for about 5-10 seconds and it will reboot.

If it still will not install, then you could try a Sync master reset, but you will loose some settings, nav favourites, etc.

I will give that a go. Thank you alex999.