Hello

I am looking for a bit of help and hopefully someone out there can help me

I own a 55 plater for mondeo 2.0 diesel 5 speed auto. Car mileage is 110,00.

The car went in to a local garage for a service where the mechanic pointed out a leak from the auto box onto the drive shaft via a seal. The seal was replaced and then reverse would not engage and move the car never an issue before. The mechanic put 2 litres of ford transmission fluid into the car but did not check the level as he did not know where the level plug was! The mechanic ran an expert who said the reverse band inside the box had snapped and it was a common issue and could be repaired for a cost of £1000. After falling off my chair i asked what would cause this and he guy explained it is a common problem.

I then spoke to another gearbox specialist who said that this issue was not a common fault and that it was probably causes by the mechanic replacing the drive shaft and removing a bolt that hold the reverse band together thinking this was the filling point for the transmission fluid. He also explained that this job was around £600 to take the box out replace the band and then put the box back in.

Just to add the mechanic has driven the car around with low transmission fluid and after being told it could be a snapped band and not to drive he still drove it and this is where the plot thickens the mechanic is now saying the reverse gear engaged when the engine was cold and as soon as the car hit running temperature it would not engage.

As you can probably guess i am totally stuck and lost and have no idea what to do next.

Any helpers out there?

I reckon the garage who did the work is liable, the trick is to prove it. You need to speak to Dark Knight on here, he knows his onions and should be able to offer sound advice.

Sent via the 'Clacks'

GNU STP

Thanks for the reply Goodkat

The specialist i spoke to said the same but the mechanic who changed the seal has offered to not charge for his labour just parts the he used, sign of guilt maybe or helpful not too sure.

The specialist i spoke to is happy to carry out the work and then if he thinks the mechanic is at fault to write a report and pictures to this effect in case it went all the way.

I would contest also his actions directly caused the issue and he is liable for resolution. He can swallow the costs...

Sent from my GT-I9195 using Tapatalk

Trading standards and citizens advice might be a good place to go for advice