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Ford Mondeo


loire1944
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I have a Mondeo 2.0 litre diesel 2013 model which is in the garage waiting for spares, my question is why is it taking 4 weeks to get the parts from Germany when I thought all spares are now off the shelf. They are not very forthcoming about what parts they are waiting for, one  I believe is a pipe, the other a filter, straight forward parts I would have thought, If its of any help the car went in for a misfire, didn`t expect it too take this long.

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Yes, they have ordered the parts, my question is, does it normally take so long as the car is less than 3 years old, they have quoted early March.

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Thanks for that, Ford seemed to be more interested in their image rather than fixing the problem,I have had calls, emails and texts etc asking for my opinion about the quality of service, I cant answer their questions because I haven`t had my car back yet.

 

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4 hours ago, TomsFocus said:

Maybe if you answered the questions moaning about the timescale they'd get a move on!

I've not waited any longer than 5 days for parts for any car myself.

Thanks for the info, been useful,apart from the bloke who moaned about me moaning

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I have moaned to Ford, at the garage and customer service but as usual they are very tight lipped, I`m arranging a meeting with there depot manager to see what the delay is in getting spares, should be interesting.

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