I’m disappointed with its performance it’s seems sluggish, it doesn’t seem willing to pull.

I owned a 2007 1.6 tdci Fiesta before this one and it was so willing great little car lots of fun, I know it a smaller and lighter car.

My question is are they like this or is something wrong. I’ve read a few posts about egr clogged up or is this just the dreaded dpf that’s choking the engine, is it blocked or out of additive would any of these not shown up on the computer when hooked up by my dealer all they said was it had two fault that they reset and they did a ecu upgrade?

either fault dpf clogged or additive tank empty would put engine management light on dash and put car in limp mode. limp mode is reduced power. i presume you paid dealer for diagnostic work? if so they should have told you what the faults were otherwise if the same fault is still present and they charged you to "repair" it how can you proove they didn't fix it right. anyway let me know full details of car, year, model, engine, fuel and mileage. also good description of faults along with exact wording of any fault messages on dash and i will try and help you, regards steve

either fault dpf clogged or additive tank empty would put engine management light on dash and put car in limp mode. limp mode is reduced power. i presume you paid dealer for diagnostic work? if so they should have told you what the faults were otherwise if the same fault is still present and they charged you to "repair" it how can you proove they didn't fix it right. anyway let me know full details of car, year, model, engine, fuel and mileage. also good description of faults along with exact wording of any fault messages on dash and i will try and help you, regards steve

Hi,

No charge for work still under warrenty the faults were low fuel warning and over revs errors all cleared by dealer.

are these faults gone now? if you fill the tank right up does gague read full and if you run it NEARLY out does it show empty? there is a common fault with fuel gagues and im just checking that they repaired it properly. the over revving...was this a human description of a symptom or was this a stored fault in the ecu? thanks steve

are these faults gone now? if you fill the tank right up does gague read full and if you run it NEARLY out does it show empty? there is a common fault with fuel gagues and im just checking that they repaired it properly. the over revving...was this a human description of a symptom or was this a stored fault in the ecu? thanks steve

are these faults gone now? if you fill the tank right up does gague read full and if you run it NEARLY out does it show empty? there is a common fault with fuel gagues and im just checking that they repaired it properly. the over revving...was this a human description of a symptom or was this a stored fault in the ecu? thanks steve

The fault originally was engine malfunction come up on the dash display and the car had no power at all, ford said they plugged it into the computer and there were two stored faults showing Low fuel warning and Engine excess revs which they cleared and said they updated the ecu with new software.

The fuel gauge seems to be working correctly I’ve not had any problem it seems to be reading ok I fill up its say 600 to empty and by the time it get to about 50 to empty I’ve done about 500+ miles.

Which is about right as your right foot will inevitably accelerate more on some ocassions than others, throwing a bit more fuel into the mix!

Have you managed to get the DPF sorted out yet (as per your other thread) I wouldnt discount the EOLYS on this and the DPF being partially clogged with a Forced Regen to resolve it

car has pressure sensor before and after dpf. if it was blocked it would pick this up and put light on dash. same goes for additive ecu knows how much in tank and puts light on before empty. can you drive it hard and rev to red line? warm car up first.i think my advice would be to go to another garage and have codes read. post full codes here and we can go from there. also whats mileage? in service history was additive filled at 37000? thanks steve

Sarah has 40780 on the clock (as of 20/05/2011) she has another thread running http://www.fordownersclub.com/forums/index.php?showtopic=20630&st=30&gopid=128707entry128707 for a general discussion on the Damned Particulate Filter, as well as this one.

Hi,

I Spoke to the dealer I purchased the car from they are certain the dpf additive has been replenished because I would of got the warning lights come on by now as I’ve done 41000, they said it would of run out! They also said there is no way of telling how full or empty the tank is!

Thanks,

Sara

Hi,

I Spoke to the dealer I purchased the car from they are certain the dpf additive has been replenished because I would of got the warning lights come on by now as I’ve done 41000, they said it would of run out! They also said there is no way of telling how full or empty the tank is!

Thanks,

Sara

apart from putting it on a ramp and shining a torch at the tank as its semi transparent. if the job was done they should have put it in the book. if they are adament it was done ask for a written guarantee it will not need filling for 30,000 miles and see what they say. they have also reflashed and reset ecu's on the car so learned values and levels may have been reset also....meaning no light. i would also bet money a tank will last 40,000+ miles. how long have you owned the car?, thanks steve

apart from putting it on a ramp and shining a torch at the tank as its semi transparent. if the job was done they should have put it in the book. if they are adament it was done ask for a written guarantee it will not need filling for 30,000 miles and see what they say. they have also reflashed and reset ecu's on the car so learned values and levels may have been reset also....meaning no light. i would also bet money a tank will last 40,000+ miles. how long have you owned the car?, thanks steve

Hi Steve, I’ve owned the car for nearly 2 months now, I’ve done 3000 miles. The tank is semi transparent that’s good too know maybe i cant get someone to look under the car where is it near exactly?

Thanks Sara.

I’ve owned the car for nearly 2 months now, I’ve done 3000 miles.

Thanks Sara.

Sara, don't mess about, take it back to the dealer you bought it from, get them to sort your problems out. If you do not know your "Legal Rights" then click on the bottom link on my signature "Know Your Rights When Buying From A Dealer"

And please stop posting the same problem on different threads, as we just end up covering the same ground over and over again.

Hi, finally got my way my car is booked in Friday to have the dpf additive level checked, we talked about costs and they said they would have to speak to sales to which I said it should of been done prior to sale of the vehicle, so I dont think I should pay the car had 38000 when I picked it up and the additive should of been done at 37500, am I in my rights to refuse to pay for this, how do i stand?

Sorry just seen the above post.

trust me Sara they have not got a leg to stand on. If they try it on just suggest Trading Standards adjudicate in the case. At the mention of TS I think you will be surprised how accommodating they become

They owe you a 37.5k service as well, otherwise they are contravening Fords warranty conditions. I'll put it this way Sara, if you let em get away with not doing the service, they will only think your a mug........Do you want them to think as you walk out of the showroom..........there goes another mug?

you could also state when you purchased the car you was not asked what kind of driving you do. you could argue a car with a dpf is not suitable to just do a school run and as such it is "not fit for purpose" and you believe the dealer had a ressponsibility to ensure your driving trips was suitable for the car

lol 1) Catch, I like your new Motor! is it a Fisher Price?

2) Digidash's answer will come in handy if you try to hand the motor back to them and get a refund

3) as for the service, I agree with Catch, as a dealer they are required to complete the service as part of the vehicles maintenance, I have yet to come across any dealer who has not done a service (for example, my new Kia, bought it after 1 year, they have already done two mileage services on it, so they threw in a second for good measure to ensure the car was in good stead!)

I would definately stand your ground, I would go one better than threatening Trading Standard - Email (now) Consumer Direct (Trading Standards I dont believe act immediately nowadays as they are referred to by C.D.) Write the situation into an email and get a response ASAP (call them up to chase the email if necessary). Print that off and hand it to the dealer, if that doesnt replace the bill with zero's I dont know what will!

Thanks for all the information hopefully they will just do it on friday without question and no cost otherwise i will give them Hell!!

Thanks for all the information hopefully they will just do it on friday without question and no cost otherwise i will give them Hell!!

Thats the good ol' FOC fiesty spirit we like to see :P - Make it clear to them before you leave the showroom that you are not paying for it - in fact I would do it before you take the car in - give them a call now, and make it known in advance.

Thats the good ol' FOC fiesty spirit we like to see :P - Make it clear to them before you leave the showroom that you are not paying for it - in fact I would do it before you take the car in - give them a call now, and make it known in advance.

I called them and told them i don't expect to be paying this, they replied lets wait and see if it needs doing and if so they will have to speak to the sales team to ok the payment but its up to the sales team.

they won't get a penny, i've read up on my rights at the bottom of Catch's Post!!!

You should definately drop into a letter the reasons you do not expect to pay, and get the details of the "Sales" team. If its at the dealer, drop it off by post, and request to hand it over to a member of the sales team, otherwise address it and send it recorded delivery to the Sales Team. If you state your intentions in writing before hand, then they need to agree beforehand, or advise you that you will be expected to pay - in which case, you can go and demand your money back if necessary :)

Tomorrow morning first thing 0730 from the ford dealer i purchased the car and I can wait for it be be done, a letter yes good idea I'll do that now and take it with me. I'm praying I don't get any hassle and it's been replenished already but if not I'm going to be ready! 

Definately! I learned a little too late about standing my ground, and did put it into practice later than I should have done! so definately be prepared!

Hmmm I got there nice and sharp decided to let them have it straight away attack best form of defence! I told them I was miss sold the car, I was not informed about the dpf and I only found out from my local ford dealer when my car went in for a engine malfunction fault, they warned me about the problems and cost of the dpf and the need for the additive refill and that it should of been check and done prior to the sale of the vehicle!

I also said I don't expect to have to pay for this, they said lets wait and see if it needs doing first. I was shown to the waiting area and given a vending machine token, got myself a coffee and waited.

40 mins later same service reception guys returns with my keys and says all done, it was already full your car is ready and waiting outside for you thank you. he showed me to my car which was right outside and wished me a nice day!

Now I'm suspicious was it done or did they do it and didn't want to admit their failings??

Sara

Happier Now!

I also said I don't expect to have to pay for this, they said lets wait and see if it needs doing first. I was shown to the waiting area and given a vending machine token, got myself a coffee and waited.

Tight gits, it's a free machine at my local Ford Main dealer

40 mins later same service reception guys returns with my keys and says all done, it was already full your car is ready and waiting outside for you thank you. he showed me to my car which was right outside and wished me a nice day!

Now I'm suspicious was it done or did they do it and didn't want to admit their failings??

Sara

Happier Now!

Your spot on there Sara, as it did not have it's 37.5k service done prior to them selling it to you. Neither did it have it's eloys additive top up done. Obviously they knew they were at fault, so just had the service side of the dealership do it.

You see the 37.5k service and eloys top up they omitted to have done, would know doubt been charged to the sales side of the business at full retail, because both sides of the business will be separate in that regard. For instance if your the service side manager you would not be happy doing services or repairs and replacements for the sales side free gratis or even at cost, as it would affect your commission. By the same yardstick, if the sales side can get way with not having that work done, that's another circa £400 extra profit on the deal in your case.

You may think the above figure is high, because Ford dealers will do £139 37.5k services. But if you read the small print, your car has to be over three years old to get the cheap service. BECAUSE, they stuff you with higher service prices whilst it is still in the three year warranty period. Why ? Well because the vast majority of new car buyers think within that warranty period they have to have their car serviced at the main dealers.....Not the case, as that would be a restrictive practice.....no all that is required to remain in warranty, is that it is done to the Ford service schedule, and any replacement parts are genuine Ford parts. [fluids need only be to Ford specifications] So when the warranty period ends they offer you cheap services in a bid to keep your business. That way they then charge you full wack on brake, clutch or any work that needs doing outside the warranty period.

So at the end of the day they are saying it was already topped up, a blatant lie, most likely it was nigh on empty. By saying it was full they are hoping to deny any liability of your cars current problems....but they cannot wriggle off that particular hook that easy.

So if the car remains sluggish I would contact Trading Standards. And complain because of the lack if the servicing requirements as laid down by the Ford Motor Company to comply with their warranty requirements, you are of the opinion you were sold a car that as delivered was definately not fit for purpose. And you would like them to investigate the case for you, with a view to returning the vehicle to the dealer for a refund. [if that is what you would like to do]

Of course they would try and pay you back less for the mileage you have since done, But I would counter that by claiming back all costs you have incurred at your local Ford dealer trying to rectify the problem. And of course your time like theirs costs money also, so bill them for that as well. Of course you could decide to keep the vehicle, but claim back the aforementioned costs and expenses.

One of the above is what I would do if Trading Standards agreed you had been miss sold the vehicle, which I would put money on they would.