Agree entirely with Catch, they do anything they can to squeeze a few more hundred quid out of the innocent bystander! I would go back and request a copy of the job sheet (for your records) done this morning, You are entitled and should have been given a receipt / job sheet regardless of wether it had a £10,500 bill at the bottom or £0.00. They once again seem to be trying to fob you, they genuinely may have completed the work, in which case they wont mind giving you a written copy of the work they have done! otherwise, if they cant prove the work they have done, I would take it to a seperate dealer, and ask them to check the car over, should the work have been done, then you may be out of pocket, however should they confirm it is not completed, then you can wack that onto the bill!

Always get written confirmation of any work undertaken on a vehicle, something as minor as a fiver in hand, taking the wheel nuts off, fair enough, but for any work of any sort, you should always get a receipt, and job sheet.

Besides, if there is no job sheet, then no work was undertaken, and if no work was undertaken...

1) you need to watch them do the work

2) (should you pay) then maybe the tax man would be interested to know :)

Wow lots of information from you guys thanks, I understand I'll ask for the job sheet to see what they've really done and take it from there.

I've travelled 120 miles today and the car seems more responsive towards the end of my travels, I don't know if it's just running better or all in my mind?

If you were out of eloys [which I suspect was the cause of your problems] any "passive regeneration" that was attempted would not have been successful. However now the Eloys tank has been refilled, and the garage most likely dossed your fuel tank with some eloys as well [because the eloys is normally added to the fuel tank automatically when you fill up a decent amount of fuel] They will have known your fuel tank was bereft of it, hence they dossed your tank. Last thing they want to have to do is replace a knackered DPF. So I dare say in among those 120 miles today a successful "passive regeneration" of your DPF has taken place.

Its was after the long motorway trip so what you said must of happened, why is everything so complicated now days I wish I'd researched before I bought this car!

Hi, the lack of power is unlikely to be the DPF filter, if there was a failed regen or a fault with the filter then you would have visual warnings on the dash. Personally I have no issues with the DPF on my Mk4 Mondeo diesel that is always used for short journeys, I just make sure I take it for a blast once a month. There are also Mondeos that have done in excess of 100k with no DPF problems.

Chris

job sheet is needed as your guarantee/warranty. ask them to post it. personally i would return the car under sale of goods act/trading standards laws. get your cash and buy a car from a local reputable dealer. this dealer strikes me as incompetent and/or untrustworthy. if they were competent you would have been sold the car with service book stamped and paperwork for refill, if they were to be trusted you would have been given paperwork on last visit. get a refund and go elswhere with your cash!!! if you decide you ARE going to return the car let us know your intentions and we will advise on best course of action, regards steve

Hi, the lack of power is unlikely to be the DPF filter, if there was a failed regen or a fault with the filter then you would have visual warnings on the dash. Personally I have no issues with the DPF on my Mk4 Mondeo diesel that is always used for short journeys, I just make sure I take it for a blast once a month. There are also Mondeos that have done in excess of 100k with no DPF problems.

Chris

Thanks for the information. I'll give mine a few days see how I get on, I went out last night it does seem better. if I'm still having problems then I'll go back to the dealer. :)

job sheet is needed as your guarantee/warranty. ask them to post it. personally i would return the car under sale of goods act/trading standards laws. get your cash and buy a car from a local reputable dealer. this dealer strikes me as incompetent and/or untrustworthy. if they were competent you would have been sold the car with service book stamped and paperwork for refill, if they were to be trusted you would have been given paperwork on last visit. get a refund and go elswhere with your cash!!! if you decide you ARE going to return the car let us know your intentions and we will advise on best course of action, regards steve

Thanks, does seem better, I'll give till Tuesday see how I get. I purchased the car in mid Feb if I'm still not happy can I still return it?

Thanks, does seem better, I'll give till Tuesday see how I get. I purchased the car in mid Feb if I'm still not happy can I still return it?

i would say yes....catch put a link for you read this while bearing in mind "not fit 4 purpose" (no motorways= no regens and you wern't informed it had such requirments. also you reported low power within 3 months and it STILL lacks power compared to your friends which is same year/model/engine and near enough mileage. bottom line you have TWO reasons to return...do your homework and phone trading standards and get advice which route should be first and which should be backup if plan a fails.also you will get a reference no. good luck steve

Hi, good luck with that argument, no dealer I know of informs you that having a dpf means you must do motorways, regens can occur in normal town driving quite sucessfully.

Chris

Thanks, does seem better, I'll give till Tuesday see how I get. I purchased the car in mid Feb if I'm still not happy can I still return it?

Digidash is right, I have provided links, they are in my signature. I can lead members to the links but I cannot make them read them. Knowledge is power, Horses and Water.....Short answer yes you can return the car.

Now this is the last time I'm going to do the reading for you Sara

Under the Sale of Goods Act, if a car develops a fault within the first six months. Trading Standards takes the view the fault was present, or the condition that caused the fault to become apparent at a later date was there at the time of purchase. Hence "not fit for purpose" And it is therefore the garages responsibility to prove that is not the case, not yours that it was.

Now in your particular case, they did not undertake the important "major service" due at circa 37.5k or the Eloy's additive top up and ECU reset. They are a Ford Main Dealer for Christs sake, they have contravened Fords own servicing schedule and warranty requirements. THEY HAVE NOT GOT A LEG TO STAND ON ....how many times do I have to tell you this...............

Hi, good luck with that argument, no dealer I know of informs you that having a dpf means you must do motorways, regens can occur in normal town driving quite sucessfully.

Chris

are you saying a car will do a regen on a school run or a trip to town?? considering the extreme exhaust temperatures needed to do a regen a car round town will NOT do a regen

have a read here, this is just an example and google will find more info including one manufacturer agreeing to take back diesels and give petrol versions and difference. i cant remember which one its a couple of month since i saw it but if you have time have a look, regards steve

http://www.vauxhallownersnetwork.co.uk/archive/index.php/t-252478.html

are you saying a car will do a regen on a school run or a trip to town?? considering the extreme exhaust temperatures needed to do a regen a car round town will NOT do a regen

Fearing an argument developing over requirements for a successful regeneration, I decided not to reply to the earlier poster. But your right. That said a 20 minute "robust" run up a decent A road or duel carriage way will do the trick.

have a read here, this is just an example and google will find more info including one manufacturer agreeing to take back diesels and give petrol versions and difference. i cant remember which one its a couple of month since i saw it but if you have time have a look, regards steve

http://www.vauxhallownersnetwork.co.uk/archive/index.php/t-252478.html

Again I agree, there are plenty miss sold DPF equipped diesels puteling along one short one to two mile journeys to the shops and school, on cold engines.

And like that lady mentioned, not once did she experience warning messages on the dash as described in her user manual.

Sara could have been running around in limp home mode for all we know. No disrespect to Sara intended, but the wife like Sara would be as descriptive at giving you a mental picture as to how the car is preforming ....... Couple of year back, I have not driven our last Focus for a month or so, I knew we had a "grumbling" wheel bearing. But I got in it one day, got some speed up and it was creaming at me. I said jeez how long has it been like this, she replied oh a few weeks now, but if you drive slower it gets a lot quieter.....

MMMMMM looking back at my post it may have sounded like i was a bit up myself. not intended and i am not the sort that thinks he is always right. yes i have been in the trade for years but i still learn something new nearly every day. i also feel i am a very pleasant person and wouldnt become involved in online arguments if i have opinion a and another member has opinion b it is for readers on the forum to decide what advice to take, however i may explain the logic behind my opinion so a member can understand where im coming from. anyway regards to all members steve

MMMMMM looking back at my post it may have sounded like i was a bit up myself. not intended and i am not the sort that thinks he is always right.

No Steve, I was referring to cuke's earlier post, not yours, so no need to explain yourself to me mate. I just did not want a new member having only made his third post on the forum, thinking............. pardon me for offering an opinion.

Anyway my bark is worse than my bite, but he ain't been on here long enough to find that out :D.....welcome to the forum cuke

Besides most people on here are here for two reasons, to increase their own knowledge base, whilst at the same time helping others if they can.......least ways that's why I'm here.

Well been out today and it's better could they have reset something or done something else, I need that work sheet thing to see what they've done I remember them writing WTF and circling it at the top of the paper they gave to the mechanic guy, mean anything?

Error post sorry

Well been out today and it's better could they have reset something or done something else, I need that work sheet thing to see what they've done I remember them writing WTF and circling it at the top of the paper they gave to the mechanic guy, mean anything?

What The F.............

What The F.............

LOL or Woman Typical Fault! 

Were Totally F...ed?

Maybe they realised they screwed up...

Aaah the pleasures of DPF :) they fill everyone with a warm feeling ;)

Hi all, just to let you know we've been away to the new forest covered nearly 700 miles with out fault cars is running like a dream. Thanks for all the advice. 

Hi all, just to let you know we've been away to the new forest covered nearly 700 miles with out fault cars is running like a dream. Thanks for all the advice. 

That's good to hear Sara, and think on oodles more room than in a Fiesta. Tomorrow we are off down to Dorset for a week, so that should be a 1,000 mile trip all round. Wish I was doing it in a 1.6 TDCi on top of the extra torque, I'd be saving about £65 in fuel.

We have some friends who live top end of the Lake District near Ullswater, they are coming down to stay in our house while we are away, so they can do the Yorkshire Dales. Then when they go away in their camper van down South, we will use there house up in the Lakes. It works out really great home from homes, obviously we would only do it with friends we have known for years.

Have a great time it's a lovely area.

Have a great time it's a lovely area.

Glad its all good now Sara! we do like it when "a plan comes together".

FOC 1 - Dealers 0 :)