15 minutes ago, mburdett555 said:

Had my belt changed by an indipendent garage for £1.2k in May this year, done about 2k miles on it since, mix of short and long journeys, no problems. Happy with spending the money considering it hasn't given me any problems in the 5 years I've owned it.

They did try to make up some problems I just said I'd think on it, got it checked by my local trusted indie (who couldn't do the belt) and said no problems. Just need to be careful where you go.

Just out of curiosity, was it just the timing belt you had changed or the oil pump belt done too?

Lisa you really should name and shame that so called local ford dealer. Also ask to speak to the dealer principal and report that woman to that person. 

Have you not googled Engine Specialist in your area? You really should. 

There's no such thing as a diesel EcoBoost btw...they clearly have no idea about Ford's, which is worrying for a Ford dealership.

 

18 minutes ago, TomsFocus said:

There's no such thing as a diesel EcoBoost btw...they clearly have no idea about Ford's, which is worrying for a Ford dealership.

 

Pretty much the level of knowledge of most Ford dealerships

In fairness, I've had just as many bad experiences at indy garages as I have at main dealerships.  I no longer trust anyone until I see proof myself.  I do feel sorry for non-car people who just have to take what they're told at face value.

It's the apparent attitude of the person that I would take issue with.

The complexity and variations between even models of the same make nowadays is such that you can't really expect the Service Receptionist/Customer Service Advisor/whatever to know everything. What you should expect is basic courtesy and, if they don't know, for them to go check with someone who does.

I've mentioned my disappointing experiences at my nearest SEAT dealer in the past. Paradoxically the "front of house" lady was absolutely brilliant, but badly let down by everyone else!

7 minutes ago, Eric Bloodaxe said:

The complexity and variations between even models of the same make nowadays is such that you can't really expect the Service Receptionist/Customer Service Advisor/whatever to know everything. What you should expect is basic courtesy and, if they don't know, for them to go check with someone who does.

Surely it takes them 30 seconds to check the electronic parts catalogue using reg/VIN to see if an oil pump belt is fitted or not?

4 minutes ago, TomsFocus said:

Surely it takes them 30 seconds to check the electronic parts catalogue using reg/VIN to see if an oil pump belt is fitted or not?

It just depends who you get.

If it's someone that's more like a receptioninst, forget it. You need the service manager or for them to have the sense to go and ask their Master Tech.

1 minute ago, alexp999 said:

It just depends who you get.

If it's someone that's more like a receptioninst, forget it. You need the service manager or for them to have the sense to go and ask their Master Tech.

In all fairness to the woman on the desk, she went away to speak with the workshop manager who gave me my original quote on the work and it was he that said the part only exists on the diesel ecoboosts. Thankfully I'd read enough online to know this wasn't true but I rang and checked with 2 other dealerships just to be sure. Then when I called again to query it the woman on the desk wasn't having any of it and seemed disgusted I'd had the nerve to question what she'd already told me.

I've since had the workshop manager call me back to confirm that the part does in fact exist on my vehicle and if I would like to add it to my original repair, they will replace the belt for an extra £340 (£40 for the part and £300 labour)

Needless to say I politely declined and said under no circumstances will they be touching my car.

I've given the place in Rochdale a call as recommended and they've said they'll literally replace everything for £960 all in. Bit of a difference to Fords £2215. Only downside is that they can't fit me in until January 😫

16 minutes ago, alexp999 said:

It just depends who you get.

If it's someone that's more like a receptioninst, forget it. You need the service manager or for them to have the sense to go and ask their Master Tech.

I don't understand how they can provide a quote if they can't even work the parts catalogue?  Surely the receptionist isn't just there to make dirty old men part with more cash?  

16 minutes ago, Lisa3004 said:

I've since had the workshop manager call me back to confirm that the part does in fact exist on my vehicle and if I would like to add it to my original repair, they will replace the belt for an extra £340 (£40 for the part and £300 labour)

Given that labour quote, we can confirm that they definitely weren't going to remove the sump to clean that or the oil pump.  Which is again very concerning.  This means that people who believe they now have another '10 years of trouble free motoring' actually don't...  

Regardless of the customer service attitude, I really think this needs to be taken higher to avoid future customers being ripped off for a sub-par job on a critical engine component.

This should also be taken as a warning to anyone buying an older 1.0 EcoBoost that recent belt change history is not necessarily a confirmation of future reliability.

29 minutes ago, Lisa3004 said:

she went away to speak with the workshop manager who gave me my original quote on the work and it was he that said the part only exists on the diesel ecoboosts. 

Now that is poor. One for the Dealer Principal (at least, possibly further depend in on response) as others have suggested.

Lisa. Walkers Engines in Rochdale can do your car this coming Monday. Cost all inclusive £1350  but they drop the sump and clean it all out and the pump etc.

I'm having my cars belts done there next week. They're only a 10 minute walk from me.

Failing this Monday it'd be back end of November 

Just now, tazzman600 said:

Lisa. Walkers Engines in Rochdale can do your car this coming Monday. Cost all inclusive £1350  but they drop the sump and clean it all out and the pump etc.

I'm having my cars belts done there next week. They're only a 10 minute walk from me.

Failing this Monday it'd be back end of November 

Oh really, that's fab thank you. I'll give them a call. Shame I can't find anywhere closer to Nottingham as I'm a little worried about driving it all that way but still worth a shout.

Thanks again

There's engine masters in Mansfield who can fit you in 20th November onwards. They need a reg number to give an accurate price but its over £1000.

9 hours ago, Lisa3004 said:

Just out of curiosity, was it just the timing belt you had changed or the oil pump belt done too?

I believe I had both belts done at the same time. 

7 hours ago, tazzman600 said:

There's engine masters in Mansfield who can fit you in 20th November onwards. They need a reg number to give an accurate price but its over £1000.

Bang on, thanks for that one. I just caught him on the phone as he was closing up so he's going to drop me a quote in the morning. Fingers crossed I can get it in ASAP. Also been recommended to try Aarons Autos in Derby. They seem to be doing a fair few wet belts at the moment so possibly another option for anyone else looking to get theirs done.

Appreciate everyone's responses and help 👍

2 hours ago, Lisa3004 said:

Also been recommended to try Aarons Autos in Derby.

I've seen a few mentions. At least they seem to be aware of the oil pump belt!

https://www.aaronsautos.co.uk/services-derby/replacing-the-wet-belt-on-the-ford-1-0-ecoboost/

Wet belt time for me too, I've done 60,000 miles and it's worth doing.  I've had quotes from two Ford dealers both in the £1760 range (this is for the 10 year service and the wetbelt) but if anyone knows of a specialist in central Scotland or the north east of England please do share...

2 hours ago, nitten_traveller said:

if anyone knows of a specialist in central Scotland or the north east of England

Best I can suggest is "North West Engines" price is around £850 for the same work that Ford charge £1750

https://northwestengines.co.uk/

E L Services Dalkeith seem to have good reviews and according to maps is just a few miles away from you.

Rochdale may just be a bit too far to travel for you.

Hello,

I've been having a read around a few threads but apologies if the following question is a daft one!

I've got a 2016 ecosport booked in for a wetbelt change next week.

The garage have said they'd give the oil pump a really good inspection and, if they have any concerns, will advise that its replaced. 

I've been wondering if its just advisable to get it done anyway even though it'll make an expensive job even more expensive? 

Is the pump something that can be changed at a later date if there's an issue or is it as inaccessible as the wetbelt and is also as potentially catastrophic if it fails? I'm going to confirm that they are going to change the oil pump belt as part of the job.

cheers! 

1 hour ago, Stoichkov75 said:

Hello,

I've been having a read around a few threads but apologies if the following question is a daft one!

I've got a 2016 ecosport booked in for a wetbelt change next week.

The garage have said they'd give the oil pump a really good inspection and, if they have any concerns, will advise that its replaced. 

I've been wondering if its just advisable to get it done anyway even though it'll make an expensive job even more expensive? 

Is the pump something that can be changed at a later date if there's an issue or is it as inaccessible as the wetbelt and is also as potentially catastrophic if it fails? I'm going to confirm that they are going to change the oil pump belt as part of the job.

cheers! 

It's the belt at risk of failing and the pump only stops pumping if it's blocked with belt debris

Yes change both belts and that they make sure the pump strainer is clean and the strainer for the turbo feed is cleaned too

2 hours ago, Stoichkov75 said:

Is the pump something that can be changed at a later date if there's an issue or is it as inaccessible as the wetbelt and is also as potentially catastrophic if it fails? I'm going to confirm that they are going to change the oil pump belt as part of the job.

Just to add to the post above.  The pump can be changed at a later date if necessary by just removing the sump.  However, the oil pump belt cannot be removed at a later date, so that must be changed at the same time as the cambelt.  The oil pump itself can be slipped in and out of it's belt without needing belt removal.

Oil pump failure is generally catastrophic if it does happen, but a good clean is generally all that's needed during the belt change.  You are of course welcome to have it replaced with a new one if that'll give you peace of mind.  Afterall, the £1500 spend is purely done to give peace of mind, there's no point doing it if you'll still be concerned afterwards.

Thanks guys - great feedback 

I checked with the garage and they were indeed intending to change the oil pump belt