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Ford Service Disaster


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#1 Haz93

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Posted 24 January 2013 - 10:02 PM

Okay so my car had its 3rd year service last Friday at my local ford garage, Chambers Ford in Sutton.
Picked the car up Friday afternoon and since then I have been making my 40 mile round trip to work, on main roads and M5, Tuesday, Wednesday and Today (Thursday :P) so while sitting in traffic caused mainly by the snow and ice I noticed a really strong petrol/oily smell which I put down to the fact that the snow around the windscreen wipers had stopped the fresh air getting to the intake for the cabin, and was sucking air through the engine bay and the car in fronts exhaust.
However I cleared the snow and it was really bad today but still didn't think any more of it until I just got back from the gym this evening. I noticed when I put the 'guide me home' lights on and walking past the bonnet a cloud of smoke came out from the bonnet.
So I open it up and everything is covered in oil and there's no cap on the oil filler hole!!! The cap was sitting on the plastic bit around the windscreen wipers so had not been replaced after the service!!!!
So the plan is to take it back in the morning and get them to sort it out as there is hot oil over all the engine bay and the heat shield around the exhaust manifold has collected a lot of the oil which is very dangerous as the manifold obvs gets really hot!!!!!
Also it had just started to run down the bonnet and down the front bumper which I managed to get off before it stained <_<

Just got so angry :angry:

Pics but I had screwed the cap on before I took them

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#2 dezwez

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Posted 24 January 2013 - 10:10 PM

you need to check your oil leave that looks like you have lost a lot

#3 TDCiST

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Posted 24 January 2013 - 10:11 PM

There is going to be stern words said at your dealership i imagine!!

#4 Haz93

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Posted 24 January 2013 - 10:17 PM

you need to check your oil leave that looks like you have lost a lot


Yeah I checked it when I took the pics, was just about covering the ball bit right at the end of the dipstick :/


There is going to be stern words said at your dealership i imagine!!


There is indeed, really can't believe someone can make such a stupid mistake when its there job to do it right :/ think I should get my £219 that I paid for the service at least.

#5 greggp

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Posted 24 January 2013 - 10:19 PM

Haz,
That's terrible. this happened to a mate of mine where they forgot to replace oil cap after service, it ended up seizing engine and he got a new motor out of them in the end.

Is it still under warranty?

Give them hell. Hope you get it sorted.

#6 stef123

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Posted 24 January 2013 - 10:22 PM

As your engine, ancillaries and possibly the exhaust are now covered in oil i would insist they recover the car or cover the costs to have it recovered.

tell them you are not driving the car as you dont want it to go on fire

#7 Leemaxd

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Posted 24 January 2013 - 10:54 PM

If I know ford they will try everything to wriggle out of it, but good luck let us know how you get on .

#8 Stoney871

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Posted 25 January 2013 - 12:07 AM

Idiots!
Insist on a full engine bay valet and a check to make sure they haven't starved your engine of oil.

Edited by Stoney871, 25 January 2013 - 07:40 PM.
edited self for obscured swear words


#9 Brigante

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Posted 25 January 2013 - 03:32 AM

For a small fee you can send me round with a chainsaw..

Ah hell, I'll do it for free ;)

#10 Stoney871

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Posted 25 January 2013 - 03:35 AM

You bring the chainsaw and I'll bring the hot poker. :P

#11 Andy H Dibley

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Posted 25 January 2013 - 06:43 AM

As posted above by others, you should be demanding they sort this out - play all the cards such as you don't want to drive it for fear of damage etc.

Be careful how you play it and don't go in all guns blazing though, at the end of the day though, their guys have messed up. Its a pretty poor show that they can't even do the basics like fill it back up with oil though.

#12 salsheikh

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Posted 25 January 2013 - 09:07 AM

i hope you get it sorted Haz, !Removed! monkeys!

#13 Preee

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Posted 25 January 2013 - 03:25 PM

Now im scared im sat in garage as my car is serviced haha I have shown the ford guy at the desk haha.
Back to point. Disgraceful you must be mad they need to do more than just clean and check it. They sjould refund the service charge


#14 btmaldon

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Posted 25 January 2013 - 04:44 PM

Look on the good side. At least your not likely to have a rust problem under the bonnet for a very long time.

#15 Stoney871

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Posted 25 January 2013 - 06:02 PM

Shame it'll smell like an old oil lamp though.

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