mustang86 Posted June 16, 2014 Share Posted June 16, 2014 So I printed off my certificate of insurance today after swapping it to my new car, to find they had got a couple of letters in the wrong order, only to then get charged £17.50 for the pleasure.. Not happy!! Quote Link to comment Share on other sites More sharing options...
alexp999 Posted June 16, 2014 Share Posted June 16, 2014 I would of thought within the 14 days you can cancel for free so you shouldn't be charged to amend anything unless it changes the risk. I'd say to them you will cancel if they go through with the charge. Quote Link to comment Share on other sites More sharing options...
jeebowhite Posted June 16, 2014 Share Posted June 16, 2014 I would argue that they took the details incorrectly therefore its there error to rectify! along with Alex' suggestion above that you will excercise your right to cancel under the DSR if they dont rectify it free of charge. Quote Link to comment Share on other sites More sharing options...
laumk7 Posted June 16, 2014 Share Posted June 16, 2014 I'd have thought a change in number plate (same car) was free? It was for me when I changed to a personalised plate from a normal one 1 Quote Link to comment Share on other sites More sharing options...
SandyCat Posted June 17, 2014 Share Posted June 17, 2014 This profiteering annoys me. And it's YOU who is printing off the document not them!! So they are charging you for pressing a few buttons on a keyboard. We print our certificates for our clients and will make changes like this for free and print off as many duplicates as you want for free. It's just a rip off and you should certainly challenge it. Quote Link to comment Share on other sites More sharing options...
mustang86 Posted June 18, 2014 Author Share Posted June 18, 2014 Think I will have to call back and see what they can do Quote Link to comment Share on other sites More sharing options...
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